Channels & viewing

[Marksman]

Update to my post from last week.

App no longer works on my Sony TV now.

Both get the 13 percent wheel of doom now.

I’m not a big conspiracy theory person but I find it very odd that this is the only app I’m having issues with in a very important election year. 

[RokuJanadeeK]

Hi @Marksman,

We appreciate having you here in the Roku Community!

We understand that you are having issues with the Fox News app. We're happy to help.

Are you seeing any error messages when accessing this app? May we know if following the steps on how to resolve a channel playback issue will help you?

Also, is this a stand-alone channel? If so, we would recommend that you reach out to Fox News support directly for further assistance, as they are the best ones who could help you with their channel's functionality.

We hope this helps. You can keep us posted on what you find out.

All the best,
Janadee

[RokuJohnB]

Hi @Koontzie1943,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Fox News channel. We're happy to assist you further. Please try to update the channel by highlighting the channel, pressing the star button on your Roku remote, and selecting check for updates.

Let us know how it works, and we will continue to assist you further.

Best regards,                                                                                                                                            John

[MissVickie24]

It did nothing to help. Stays the same

[tbirdjoel]

I’m having the same issues I get the spinning 13% on two of my TVs but I have one TV that gets Fox News with no issues.  All are recently purchased ROKU devices.

[RokuTakashi]

Hi, @tbirdjoel

Greetings, and welcome here to the Roku Community.

Thank you for contacting us and bringing to our attention the issue you are facing with the Fox News app. We understand how this affects your streaming experience, and we are here to help you resolve the problem.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

Best wishes,
Kash

[rocuucor]

March 21, 2024

FOX NEWS APP NOT LOADING ON ROCU HISENCE TV, AGAIN, INCLUDING OTHER LARGE MEWS SOURCES SUCH AS CNN

[RokuTakashi]

Hi, @rocuucor

Thanks for reaching out to us for support, and welcome to the Roku Community.

We appreciate you for bringing this to our attention, and we'd be more than glad to assist. For this issue, we'd like to recommend the troubleshooting steps we have forwarded above this thread to resolve the issue at hand. 

We hope that works.

Best wishes,
Kash

[DJTho]

Kash,

If you read back through the history of this thread, you should note that a number of individuals have followed the "uninstall-restart-reinstall" steps without success.  If Roku is unable to reproduce the problem with the information provided by a large pool of customers and the recommended troubleshooting steps are not producing positive results, then Roku should be engaging with the application developer (Fox News) directly rather than deflecting that responsibility to their customers.  If the app is buggy on the Roku platforms and not on Amazon Fire platforms, then Roku would seem to be the failing variable.  Either work with the app vendor to resolve the issue or stop allowing it to be installed on Roku devices.  One will generate positive customer feelings, the other would at least eliminate customer dissatisfaction as there would be no expectation that the app would function.

[mmears1]

Having the EXACT same issue on all devices. Have removed, reloaded, updated, etc. Roku's answer is to "call Fox News." Great help ..... ugh.  This started a few weeks ago.  Was working perfectly previously.