Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Mwoodson
Newbie

Re: Fox News Live Not Loading Past 13%

I’m having the same trouble. App times out and will not open. Worked fine before and no problems with all other apps.

0 Kudos
RokuJanadeeK
Retired Moderator

Re: Fox News Live Not Loading Past 13%

Hi @Mwoodson,

Welcome to the Roku Community!

We understand that you're having issues with Fox News Live not loading Past 13%. We're happy to look into this. We would recommend that you try the following steps:

  • Remove the channel >> Restart the device (Settings > System > System Restart) >> Add channel.
  • Update the channel by highlighting the app and pressing the star button on your remote.

If the issue is persistent after performing the above steps, please provide us the following details:

  1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  2. Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee

Nadee K.
Roku Community Moderator
0 Kudos
Zigz
Reel Rookie

Re: Fox News App major issues

The issue I was experiencing involved opening the Fox News app on my Roku device. Sometimes, I would encounter a loading wheel, and other times, it would return me to the main Roku app page. Occasionally, I could see the program selections within the Fox News app, but upon selecting one, it would bounce me back to the main Roku app page, creating a frustrating loop. I attempted various troubleshooting steps, including uninstalling and reinstalling the app, rebooting both my home network and the Roku device, adjusting network settings, and performing network resets. However, none of these actions resolved the issue.

The problem persisted regardless of whether I used a basic network fiber optic router from my provider or two different managed routers, whether connected via hardwire or Wi-Fi. After extensive troubleshooting, I discovered that all devices were in some way blocking the data collection IP for Fox News. The solution came when I addressed the ad blocking settings on the firewall. Once I made adjustments there, the Fox News app began functioning properly without any further issues. I am still in the process of identifying which specific IPs each device is blocking.

madmonkey2020
Channel Surfer

Re: Fox News Live Not Loading Past 13%

April 27 @5am o ly fox weather will stream. 

0 Kudos
madmonkey2020
Channel Surfer

Re: Fox News Live Not Loading Past 13%

it just the Fox NEWS app and only for -Live- streaming "Fox news go" or "Fox Business". "Fox weather" and on-demand videos stream no problem within the Fox News app. -- was working well for months prior to today 04.hot wire.

oh and have tried with two different cable provider authorizations. spectrum & hotwire.

0 Kudos
RokuJohnB
Community Moderator
Community Moderator

Re: Fox News Live Not Loading Past 13%

Hi @madmonkey2020,

Thank you for keeping us posted here in the Roku Community!

We'll be more than happy to assist you further with this issue that you had with Fox News Live since it was not loading. Please try the troubleshooting steps that @RokuJanadeeK provided above.

If the problem still persists, kindly provide us with the following information below:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • What channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

We look forward to hearing from you soon.

Thanks,
John

John
Roku Community Moderator
madmonkey2020
Channel Surfer

Re: Fox News Live Not Loading Past 13%

Serial number: YW00HH077853

Device ID: 8N900H077853

Software version: 12.5.5 • build 4174-22

channel version: 5.3 build 2024012601

Tracker ID: 53-169-920

Model: 6114X - Roku TV

GC version: 11.4.28

0 Kudos
RokuJohnB
Community Moderator
Community Moderator

Re: Fox News Live Not Loading Past 13%

Hi @madmonkey2020,

Thank you for the additional information!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,
John

John
Roku Community Moderator
madmonkey2020
Channel Surfer

Re: Fox News Live Not Loading Past 13%

Currently working using Spectrum account authorization. 

When logged in thru Hotwire still hangs on 13%.

TY

0 Kudos
Stjrussell
Binge Watcher

Re: Fox News Live Not Loading Past 13%

And here we are almost to June and it’s still stuck on 13%…….

Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.