Channels & viewing

[RokuTakashi]

Hi @Ks221,

A warm welcome to the Roku Community!

We appreciate you letting us know about the issue you've encountered with The Roku Channel not playing content. We would be more than happy to assist. Could you please provide us with the following information:

• Who is your ISP (internet service provider)?
• What is your IP address (from http://whatismyip.com)?
• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

Once we receive the information, we'll pass it along to the appropriate Roku team for further investigation.

All the best,
Kash

[SierraGray]

You received all that information almost 3 months ago.  There are several of us that have not heard back from Roku in two months. Look at Twitter and see the complaints.

[RokuAnjelie]

Hi @Kirk429, @ArriveBrainDead, @llhaas321 

Thank you for posting here in the Roku community!

We understand that you're experiencing difficulties with The Roku channel. 

To assist you better, could you please provide us with the information requested by @RokuTakashi above? Once we receive the information, we will pass it on to the appropriate Roku team to investigate further. 

We would be grateful for your response.
Thanks,
Anjelie

[dick_ryan]

I have three Roku devices on three TVs. Everything else works fine. When I select the Roku channel and select the show (bones)/play it returns to the main screen with the play option again. No matter what I pick in the Roku channel. The same thing happens even on shows that I’ve watched before I have the option to resume.

[RokuJechealR]

Hi @dick_ryan,

Welcome to the Roku Community!

We would be happy to look further into this issue, but we will need more detailed information. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• IP Address (from whatismyip.com).
• Steps to reproduce the issue you are seeing?
• When did they start seeing this issue occur?

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

All the best,

Chel

[SierraGray]

Do not waste your time on this solution. 

[scotthi]

If you are using a VPN, turn it off and Roku Channel should work fine.

[AlanAnderson]

Good luck after providing all this! I've submited this info several times, get no replies or fixes. I have not been able to do any streaming from Roku channel since February. But Peacock, Prime, Paramount, Youtube, and PBS all work good. 

I have never been contacted directly by Roku, just these shills here that keep promoting the same BS but not reporting that anyone has had this issue fixed. 

[AlanAnderson]

Same with me, 2 Rokus and unable to stream from Roku channel. 

[AlanAnderson]

How much patience do you suggest? A week, a month, 6 months, or more in my case?  Do they really have someone trying to fix this interminable problem? Maybe, just maybe if ROKU hired trained program specialists they could solve a problem that no other channel seems to have.