Channels & viewing

[corbanjoel]

Channel 378 CJ-ENM,  has been showing news shows and they have not added English closed captions.  What to do?  My closed caption is always on.  I love this channel but can't watch the new shows.

[Robeja01]

Any updates on this? There’s a lot of new shows I want to watch on this channel but there aren’t any subtitles 

[IR1]

Any updates. Still no English sub-titles and it is Feb 6th 2024.

[RokuTakashi]

Hi, Community users.

Thanks for posting here in the Roku Community.

We appreciate you for bringing this to our attention, and we're sorry to hear about the experience. We'd like to ask for more details for us to understand the issue better and proceed with the necessary steps to take action with this.

• Is this happening with the OTA channels or with the Live TV Channel Guide? On what app is it accessed?
• Is this issue isolated with channel 378 or not?
• Have you made sure to enable the closed caption settings from your Roku settings or the app's settings?

We hope to hear back from you with the information we've requested so we can further assist.

Best wishes,
Kash

[IR1]

Happening on both Roku Express 4k+ and Roku Streambar.

Accessing Channel 378 via Live Tv.

e.g. Sun Feb 11th at 10:35 Am EST - Her Private Life - no sub-tiles at all. Sometimes this channel is showing sub-titles but it appears to be Korean. Noticed for other shows.

All other channels are showing sub-titles correctly in English e.g. Channels 379, 380, 381 etc. so this problem is ONLY occurring on Channel 378 - CJ-ENM.

So the closed caption setting is set correctly. 

I even tried turning closed- captioning off and on, re-starting the devices, making sure the latest updates are on etc. Again this problem is ONLY occurring on Channel 378.

[RokuEuniceL]

Hi @IR1,

Thank you for keeping us posted here in the Roku Community!

We appreciate you providing all these details and reporting this to us. We apologize for any inconvenience this may have caused you. We have forwarded your concern and information to the appropriate Roku team for further investigation and to fix the issue as soon as possible. We are dedicated to finding a solution to your concerns, so please don't hesitate to let us know if there is anything else we can do to help.

Your patience and understanding are highly appreciated.

Kind regards,
Eunice

[Mommacat4284]

I also have this issue.  There used to be subtitles, but that ended suddenly. Very bummed.

😞

[RokuJohnB]

Hi @Mommacat4284,

Greetings from the Roku Community, and thanks for keeping us posted!

We'd love to further investigate this issue. Can you please provide the following information below?

• May we know what Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
• Is this happening on all channels and contents, or is it isolated? (Specify)
• Could you send us a photo of your running problem?

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                                    John

[IR1]

You may want to look at the entire thread. This issue is being reported ONLY for Channel 378. For me it is happening on both Roku Streambar and Roku Express 4K+.

Other channels are showing sub-titles correctly. At this exact moment Feb 21st, 8:20 PM EST,  Channel 378  is showing "Her Private Life" with no sub-titles.  At the same time adjacent, similar channels such as 379 and 380 showing sub-titles (English) correctly.

[RokuJanadeeK]

Thanks for keeping us in the loop, @IR1.

We appreciate you for sharing these additional details with us.

Rest assured, our team is currently looking into this issue. Once an available update from them is available; we'll promptly let this community thread know.

We are hoping for your patience in the meantime. Should you have other inquiries, please let us know.

Sincerely,
Janadee