Channels & viewing

[Patcheslvw]

I have done everything that has been mentioned in the previous threads about this same problem. It’s very very frustrating. What can I do to access my paid for APP on the Roku TV? Please help and thank you in advance for your valued time and much needed assistance. 

[CocoPuff]

The problem has finally cleared up.  I stopped watching for about 2 months and then one day went in to stream a movie and it worked!  I wish I knew what caused the problem in the first place but just glad to be able to see my favorite programs again.  😊

[CocoPuff]

Working now.  Don't know what happened.  Went in to stream a movie after not watching for about 2 months and finally it played.

[RokuEuniceL]

Hi @Patcheslvw,

Greetings from the Roku Community!

We appreciate you letting us know about your problem accessing the Bet Plus app on your Roku TV. We will work with you to know what went wrong so we can assist you further and fix the issue. Please tell us more details so that we can better understand the problem you are having.

• Are you referring to the standalone Bet Plus channel or the Roku Channel's Bet Plus?
• Can you please list down the troubleshooting steps you took on your end?

We look forward to hearing from you and looking closely into this issue. Thank you!

@CocoPuff,

We're glad to know that your issue has been fixed. Please let us know if you need any additional assistance, and we'll be glad to further assist you.

Kind regards,

Eunice

[CHerron · Accepted solution]

I had the same problem. It’s making you change to a premium plan and not an essential plan. Once I did that it worked.