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A possible solution to apps not opening

My paramount plus app wasn't opening even though it did perfectly last month. When I would try to open it it would immediately kick me out and send me back to my home screen. I followed the instructions of uninstalling the app and turning the TV off and back on and reinstalling the app like it instructed on this support type of pages and nothing worked. So after that I went to the settings of the TV, went to system software and updated it, now it works perfect. If anyone has this issue with any of their channel apps this could possibly help correct it when all the other steps fail.☺️

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4 REPLIES 4
makaiguy
Community Streaming Expert

Re: A possible solution to apps not opening

Regarding restarting your Roku:

For Roku TV users reading this: if you have "Fast TV start" enabled, turning the TV off and back on just puts it into and out of a standby state and does NOT give you a complete restart, so use the methods below.

Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System". 

Pulling the power plug for a few seconds then plugging it back in will also give you a full restart.

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Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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ddttaf
Newbie

Re: A possible solution to apps not opening

I have done all the suggestions made, but still cannot get Paramount + to open. It just sends me to the home screen. A month ago it all worked fine. Any other thoughts or ideas would be greatly appreciated…thank you!

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Carsonbj05
Newbie

Re: A possible solution to apps not opening

My remote turns the tv on but will not open the apps

 

 

 

 

 

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renojim
Community Streaming Expert

Re: A possible solution to apps not opening

@Carsonbj05, try new batteries in your remote.  It may also need to be paired to your Roku device again.

How to fix your Roku voice or simple remote that is not working | Official Roku Support

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