You haven't give us much to go on. Here a problem I had early on when first getting started with Roku:
On most data entry screens you first have to click on a data field to activate the on-screen virtual keyboard so you can enter the data into the field.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
