Channels & viewing

[io1901]

My almost new Express 4k 3940EU build 11.0.0 4193-CR has just started to refuse to load and play BBC iPlayer with the above error message. I have deleted app, restarted, added app with no difference. Factory reset device with no difference. Older Express (not 4k) works. BBC Sounds app works - I have noticed that the 3040EU isn't in the BBC's supported list. 

Any suggestions?

[Princesssoraya]

I brought the roku express 3mths ago and bbc i player worked fine unfortunately now stopped working tried Un installing reinstalling etc but can not get this channel to work am I within my rights to complain and get reimbursed for this roku stick 

[atc98092]

Certainly you may complain, but you need to complain to the BBC. They are the one that provides the iPlayer channel, not Roku.

We can offer a suggestion or two, though. When you removed the channel, did you reboot your Roku before you installed it again? If not, then it wasn't really removed. You must reboot the Roku after removing a channel to ensure all the little pieces are completely gone.

[DBDukes]

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@io1901 wrote:

My almost new Express 4k 3940EU build 11.0.0 4193-CR has just started to refuse to load and play BBC iPlayer ....

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Are you saying that your Roku Express 4K (3940) did play the app previously? Or has it never worked on that particular device?

[io1901]

Worked fine until today. (So about 6 months)

[Mavison]

My new Roku 4k stick, bought last week, gets the same message today on both BBC iPlayer and Sounds. All software up to date - and has worked fine for the last week. I think iPlayer was updated yesterday?

Not a good start to my Roku experience!

[Princesssoraya]

By reboot do you mean restart if so yes done this a few times 

[DBDukes]

@io1901 

That is peculiar.

I see that the 3940 is not on the list of supported devices. That's odd. However, I have seen a similar situation before where an unexpected device omission happened, and sure enough, it didn't work. Usually, it's a device that should work but isn't sold in the UK, so they don't certify it. The 3940 is sold in the UK, so that leans away from that.

However, your situation is different, as it did work for a period of time. Of course, BBC could simply say "It wasn't supposed to work but did; however, we fixed that and now it doesn't."

Perhaps a UK user can offer some insight. Perhaps @RokuDanny-R , @RokuMary-F , or @RokuKariza-D can offer some insight.

[DBDukes]

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@Mavison wrote:

... I think iPlayer was updated yesterday?...

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That could be the clue.

Roku app developers, not Roku, determine where their apps work, and on which devices their apps work.

If the update omitted the 3940 (intentionally or in error) then that would cause what's happening. Now it becomes was that on purpose? If it was an error, the developer (BBC) would need to correct that.

[io1901]

If that's the case, poor show by Roku.