BBC iPlayer stopped working with Sorry, this application is not currently available on your device

Thanks for the suggestion. I have checked with the supported device list on the BBC iplayer website and my device is definitely classed as being supported. In view of this I have raised this issue with the BBC, but not holding my breath for a reply!

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Pricehedgehog wrote:

i’ve a new player coming

So I’ve sorted that one hopefully

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Hope is what keeps us in this ‘game’ of chase the carrot. Lol. 

Seems to have done the trick.  Thanks to Roku for getting this fix pushed through so quickly.

Ditto, just checked this morning (06:45) and it's now working. At least someone seems to have been on the ball last night!

BBC iplayer and BBC sounds have stopped working on my 3920 Roku Premier with the error code 02056 message. This occurred sometime between 16th June and 4th July. All remedial actions shown on this forum have been taken, in precisely the order listed, all without success. Two different iplayer accounts, both of which work on  other devices have been tried without success.

if it is if any interest my device is running software version 11.0.0 build 4193-91.

Gordon

Gordon1950 You might confirm with the BBC that the 3920 is a supported Roku player. Some users have reported that devices that once worked were considered unsupported, and BBC basically "broke" them. I don't know where they maintain their supported device list, but there might be a web page somewhere.

I have received the following from the BBC on 16th July:

‘Dear  Audience Member 

Thanks for getting in contact with BBC iPlayer Support to report that you have been experiencing some trouble with iPlayer on your Roku device.

We really appreciate you bringing this our attention.

Roku have now released an update that should fix this issue for you and allow you to access iPlayer as expected.

Thanks again for getting in touch.  

New and updated channels are reviewed before being published in the Channel Store. What that involves, I have no idea. I don't think I've ever seen a Roku update of any kind over a weekend, so today might be the first potential day for an updated channel release. 

And I don't believe the BBC worded that information quite accurately. Roku doesn't release updates for channels they did not build, which is virtually all of them. The channel provider submits a new version, Roku reviews it and then publishes the updated channel. Perhaps that's simply the differences between the British and American English ways of talking, as there certainly are differences. :D

Hi.

My Roku bar won't allow bbc iplayer content to load even after multiple updates, restarts, updates, restarts and even more restarts. 

I can load the channel, and sign in to BBC, but can't open any content.

The error code states that the issue is with the roku app. 

Gcooksey does the BBC list the Roku Soundbar as a supported device? The BBC only supports a limited number of Roku devices, and their channel will not work on an unsupported device. 

If it is supported, then yes there's an issue with the app/channel, and for that you need to contact the BBC. They created the channel and provide the support for it.

Is anybody else still having problems with this? Despite being told that it was fixed? I haven't been able to watch iPlayer through my Roku since May, despite multiple box resets, update checks etc. It just keeps giving me the same error. I can't speak to Roku, BBC don't wanna know and I'm just not sure where to go jow.

No not since the original problem. Works fine. 

Lainey82 What's the model? (The "grey" Ultra imports don't work due to regional firmware differences.)

It's a Premiere. I have 2 one is 3920X and the other says 3900X. Interestingly, I have just gone through the same resets and update attempts on my 3900x and now that works fine. Guess my 3920x is going to sit in a cupboard just "in case" thank you for your help!

I had the 02056 error on my Roku 3920X for several days and then one fine day it magically resolved itself. Roku Firmware 4193-91.

Yesterday. I decided to replace it with the 3941X since it supports 802.11ac band. The Roku firmware is 4193-CR. And Now the iPlayer App gives me the same 02056 error! Like before any and all iPlayer app content gives this error! Grrr! Tried all the tricks listed on this thread. No luck  

Ch 4 and Ch 5 apps work flawlessly.

So, frustrating! 

Vulcan195

Thanks for the post.

If you are experiencing the same error code across multiple Roku device, it would indicate that it's the channel that is most likely the issue rather than the device itself.

For more information about that channel's error codes and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

RokuDanny,

The issue is only with 3941X Roku. It has firmware 11.0 4193-CR. Is there an update coming out soon?

I have and continue to have the same problem, even today. 

Same issue

Can’t get iPlayer on 3930EU

build 11.0.0 and 4193-EU

iplayer won’t update further than 32 

tried resetting, deleting, turning off router, resetting, deleting app, updating app, factory reset, every single time get error 02056 code

was working a few days earlier.

bought device earlier this year and same model exactly is on Roku website but not listed on BBC iPlayer supported devices

Frankly wasted an entire day on this !

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Pricehedgehog wrote:

bought device earlier this year and same model exactly is on Roku website but not listed on BBC iPlayer supported devices

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The BBC is very strict on what players will work with their channel. Roku has no control over this. You have to purchase a Roku that's on the BBC support devices list.

Really….as I said it’s on the Roku main uk site with a nice picture of iplayer on the box

and as I said it was working last week

So trying to understand why the reply really 

I have said it before, but ill repeat it, the issue isn't Roku's, its with the BBC.  If the device is on the BBC's supported devices, and you think you have a reportable issue, please try reporting it on https://www.bbc.co.uk/iplayer/help/contact-iplayer-help/#/Need%20more%20help?

Otherwise if it isn't on their list of supportable devices, then its going to be hit and miss (more likely miss) that your device will work.

Yours is a 3930EU-GB, however they only list the 3930UK which does feel a bit odd, but is reason enough to use the link i have supplied, as you wont receive any support here.

I do understand it’s not on their supported list

i bought it in April 22 is my point

and Roku do have a responsibility here if it’s for sale on their uk website

same version….

And doesn’t work

I would disagree, the responsibility is with the maintainer of the channel which in this case is the BBC.  Would you complain to google or apple if an app developer didn't support or provide an app for your particular device? No you wouldn't, and you would receive no support from Google or Apple regarding it.  If you have an issue, please use the link i provided as you won't receive support here for the issue, only a number of users telling you the same thing.

Seriously I don’t need a lecture ….

but I have every right to feel Roku should have a responsibility as well as the BBC

as Roku are claiming it works and it don’t so they are misleading people regardless even if it’s the BBCs issue to support it

So they could pick up there big Roku  phone and fix it if it affects their new devices don’t ya think?

actually don’t reply ….

Have you picked up your big BBC support phone, and reported an issue?  If you haven't, don't expect a resolution as you are venting in the wrong place, to people who are trying to point you to the right place.