I have a roku tv, and im also getting the live tv error claiming it doesnt work and it needs an update. Ive seen several posts where people quit replying after the opening post. Ive rebooted the tv, uninstalled and reinstalled the app, rebooted the router and wifi, every single thing. So short of throwing this massive mistake of a purchase in the garbage, what else is left? What's the point of a tv without live channels?

Did all that. Same error."An error prevented live tv from working correctly. To fix this issue, go to the home screen and select settings > system > software update"Which we have multiple times, hooked up 2 different antennas, rebooted, shut down unplugged 10 min, rebooted. Factory reset. Nothing works.

dwain1771 , that "Live TV Guide" tile is going to get you to the streaming "live" channels. Are you using any kind of ad/content blocker? Have you tried connecting to an alternate network like your phone's hotspot?I forget how to do it, but you can separate the streaming channels from the antenna channels and you should get another "Live TV" tile with an antenna on it. I know AvsGunnar knows how to do it. :-)

Basically, it is just a combination of Renaming the "LiveTV" to "AntennaTV" (or any custom name you want) and "Hiding the Streaming Channels" in order to create a new Input tile on the Home Screen that will only launch into your Antenna/locals/OTA channels. This new tile will also allow you to choose a different icon (like an antenna) to make it distinguishable from the Roku Channel Live TV streaming channels.Settings/TV Inputs/ [select the Live TV input] / Rename (this is where you select Antenna TV as new name)After renaming Live TV to Antenna TV, go to Settings/TV Inputs/Antenna TV/Hide Streaming ChannelsIn order to watch only your Antenna/locals/OTA, select this new Antenna TV tile on your Home Screen. To watch the Roku Channel Live TV streaming channels, select Live TV from the left side Home Screen menu or the Roku Channel Live TV Guide tile from the Home Screen.https://image.roku.com/c3VwcG9ydC1B/Roku%20TV%20User%20Guide-15.0/en-US.pdf (pages 109 and 163 from the above RokuTV User Guide linked above detail the renaming and hiding procedures mentioned above). Use the Search or Find feature of your browser to jump around and search for topics/keywords in the guide.

Hey, dwain1771 We understand you're having trouble with Live TV not working—thanks for already trying some troubleshooting steps to fix it! Please share more info. Are the issues limited to Live TV, or do other apps seem affected too? When did the issue first start? A photo of the error message would be great. Looking forward to hearing from you! Roku Community Team

Live TV Error Keeps Showing

9 Replies

RokuSuzette
Community Moderator
15 days ago
Hey, dwain1771

We understand you're having trouble with Live TV not working—thanks for already trying some troubleshooting steps to fix it! Please share more info.

Are the issues limited to Live TV, or do other apps seem affected too?

When did the issue first start?

A photo of the error message would be great.

Looking forward to hearing from you!

Roku Community Team
- dwain1771
  Channel Surfer
  9 days ago
  It's only live tv, im not able to attach a photo, not sure how. It started about 3 months ago, and everything is updated. Tried with an antenna on the roof and a small one from Amazon. Both confirmed working on other tvs.
  - RokuElizer-A
    Community Moderator
    9 days ago
    dwain1771
    
    To access antenna channels through your Roku TV, you could try the following steps.
    
    Connect the coaxial cable to the Ant/Cable In connector on the back of your TV.
    
    Go to Settings > TV inputs > select Antenna TV or Live TV > Set up input.
    
    After setting up the input, select 'Start scanning for channels.
    
    Roku scans for antenna channels and adds them to your Live TV guide.
    
    To watch Live TV, go back to the Home screen and select the Live TV input tile.
    
    For more details, visit here.
    
    Roku Community Team
Strega2
Roku Guru
9 days ago
To attach a photo, click on the camera icon at the bottom of the posting area (just to the right of " and link.)

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Live TV Error Keeps Showing

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