Forum Discussion

jeschuch's avatar
jeschuch
Channel Surfer
29 days ago
Solved

Netflix automatically installing

Is there any way at all to stop my Phillips Roku TV from installing the Netflix app on its own?   99% of the time when I power on the TV it's back.  I immediately uninstall it (using * and "Remove").   Sure enough, next time I turn on the TV there it is again.

I do not have a Netflix account.  I won't have a Netflix account.  I don't want or need the app installed.

Roku v14.6 on a Phillips 65PFL4864/F7W.

 

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  • RokuElizer-A's avatar
    RokuElizer-A
    16 days ago

    We understand you, jeschuch​ 

    It looks like someone with access to one of your Roku devices might’ve re-added the Netflix app. Since all your devices are linked to the same account, any app added on one will automatically show up on the others as well. 

    We suggest setting up a PIN on your account, which will be required whenever someone tries to add an app to your Roku device.

    Let us know how it goes! 

    Roku Community Team

13 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    29 days ago

    Hey! jeschuch​ 

    Your Netflix seems to have been installing automatically. Let's try checking things that might cause this. 

    • Has someone in your family been using your Roku account on another Roku device/TV? If so, they could be installing the app on the other TV without your awareness. 
    • When did you first notice this issue?
    • Is this the first time you have encountered this?


    Let us know what you find!

    Roku Community Team

    • jeschuch's avatar
      jeschuch
      Channel Surfer
      28 days ago

      I am the only person in my house.

      This has happened since I first bought the TV about a year and a half ago, although it was only rarely (maybe once a month or so).  Now it's daily.

      No, not the first time, as noted above.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        28 days ago

        Thanks for the extra details! jeschuch​ 

        Just to narrow things down, this is the only app that keeps on reappearing, correct? Also, any troubleshooting steps you have tried aside from uninstalling the app?

        Let us know when you can!

        Roku Community Team