Netflix automatically installing
Is there any way at all to stop my Phillips Roku TV from installing the Netflix app on its own? 99% of the time when I power on the TV it's back. I immediately uninstall it (using * and "Remove")....
Forum Discussion
I am the only person in my house.
This has happened since I first bought the TV about a year and a half ago, although it was only rarely (maybe once a month or so). Now it's daily.
No, not the first time, as noted above.
Thanks for the extra details! jeschuch​
Just to narrow things down, this is the only app that keeps on reappearing, correct? Also, any troubleshooting steps you have tried aside from uninstalling the app?
Let us know when you can!
Roku Community Team
Yes, only Netflix. In fact, I just got home an turned the TV on and about 30 seconds later the Netflix shortcut/icon appeared on the home screen. Again.
Got it, jeschuch​!
We'll try to take a look into this issue you're having. Mind sharing some details below so we can forward it to the right team?
- Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
- Tracker ID (Press Home five times, then press Back button five times when the issue occurs)
- App build version (Highlight the app from the Home Screen and press the Star * Button)
- Video of the behavior, if possible.
We hope to hear from you soon!Roku Community Team
Here you go, it did it again tonight, along with auto-installing HOWDY ....
Roku v14.6.4 Build 9914-A2 on a Phillips 65PFL4864/F7W.
Hardware ID C609X
Serial No. X00000SYJN9J
Device ID S075200YJN9J
GC Ver 14.10.12
Tracker ID 9J-423-329
Netflix Ver 5.1 Build 130088005
I assume HOWDY got installed because it's new and Roku thinks it's ok to just shove it onto everyone's devices.
