Channels & viewing

[RokuRiamie-D]

Hi @RoyCru,

Thank you for providing your Roku device details precisely. Rest assured, we have already forwarded it to our Roku-appropriate team.

Additionally, we would really appreciate it if you could provide us with the full details of the software version of your Roku device and Tracker ID.

We look forward to your update.

Regards,
Riamie

[RokuRiamie-D]

Hi @DC89,

Thank you for the update!

We would like the following details so that we can forward them to our appropriate Roku team. They are already aware of the issue of the Roku Airplay in Roku streaming devices.

• Make and model of Mobile device:
• iOS version: 
• Make and model of Router and modem: 

We look forward to your response.

Regards,
Riamie

[ptk1]

Model 4801 Roku Ultra

Serial: X0100062WCDC (S0DD3472WCDC)

14.0.4  build 12221-DE

GC version 12.5.25

Also my screen said "Please use issue ID DC-459-400 to report the current issue."

I hope this gets addressed soon.  I have spent hours on the unintall/reinstall and udate software steps with no progress.  

I'm returning the Roku soon and getting a better device.  And I've been a loyal Roku customer for 7 years.

[RokuTakashi]

Hi, @ptk1 

Thanks for providing the requested information.

Kindly be advised that we have forwarded the information and your concern to the appropriate Roku team for further investigation. We will keep you posted in this thread once more information has been made available.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[TeamMorris2]

I am having all the same issues with the Apple TV channel and the Airplay from an Apple device. 

• Roku device model - 4801RW - Roku Ultra
• serial number - X010009UUNN2
• device ID - SODD347UUNN2
• OS version - 14
• Tracker ID - N2-462-460
• Channel build version - Version 15.0 build 66

[Killy]

Apple TV took over 2 minutes to come up (first app AFTER restart). 

Model 4801RW

sw 14.0

device id SODD346AHPWR