Channels & viewing

[AChisolm]

My tv keeps shutting off after a few minutes. Then when I try to go to another channel that little red circle just keeps spinning like there’s no connection the 

“ failed to load video, error code 5 “

showed up

[RokuTakashi · Accepted solution]

Hi, @AChisolm 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with your Roku device that shuts down. and have network connection issues, and we're here to help you resolve this issue. We would recommend performing restarts to our Roku device as well as your Router. Kindly follow the steps below.

Roku System Restart

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart.

Restart your modem and router. Use the following steps to restart your modem and router.

1. Unplug both your modem and router from power
2. Wait 10 seconds and then plug them back in
3. Wait for your modem and router to fully restart
4. Use a phone, tablet, or computer to confirm the internet connection is working
5. Test the connection on your Roku device

• If the modem or router did not restart using this method, please contact your ISP or the manufacturer for information on how to restart your device.

We hope this works, and please keep us posted on what you find out.

Best wishes,
Kash