Channels & viewing

[RokuRiamie-D]

Hi @RoyCru,

Thank you for providing your Roku device details precisely. Rest assured, we have already forwarded it to our Roku-appropriate team.

Additionally, we would really appreciate it if you could provide us with the full details of the software version of your Roku device and Tracker ID.

We look forward to your update.

Regards,
Riamie

[RokuRiamie-D]

Hi @DC89,

Thank you for the update!

We would like the following details so that we can forward them to our appropriate Roku team. They are already aware of the issue of the Roku Airplay in Roku streaming devices.

• Make and model of Mobile device:
• iOS version: 
• Make and model of Router and modem: 

We look forward to your response.

Regards,
Riamie

[ptk1]

Model 4801 Roku Ultra

Serial: X0100062WCDC (S0DD3472WCDC)

14.0.4  build 12221-DE

GC version 12.5.25

Also my screen said "Please use issue ID DC-459-400 to report the current issue."

I hope this gets addressed soon.  I have spent hours on the unintall/reinstall and udate software steps with no progress.  

I'm returning the Roku soon and getting a better device.  And I've been a loyal Roku customer for 7 years.

[RokuTakashi]

Hi, @ptk1 

Thanks for providing the requested information.

Kindly be advised that we have forwarded the information and your concern to the appropriate Roku team for further investigation. We will keep you posted in this thread once more information has been made available.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[TeamMorris2]

I am having all the same issues with the Apple TV channel and the Airplay from an Apple device. 

• Roku device model - 4801RW - Roku Ultra
• serial number - X010009UUNN2
• device ID - SODD347UUNN2
• OS version - 14
• Tracker ID - N2-462-460
• Channel build version - Version 15.0 build 66

[Killy]

Apple TV took over 2 minutes to come up (first app AFTER restart). 

Model 4801RW

sw 14.0

device id SODD346AHPWR

[RokuTakashi]

Hi, @TeamMorris2 @Killy 

Thanks for posting and providing the information we have requested.

We would like to inform you that we have taken your concerns seriously and have forwarded all relevant information to the appropriate Roku team for a thorough investigation. Our team is currently looking into the matter, and we will provide you with updates in this thread as soon as we receive more information. 

We appreciate your patience and understanding during this process. We will do our best to resolve your issue as efficiently as possible.

Best wishes,
Kash

[Bartrox03]

Same issue here

• Roku device model - 4801X - Roku Ultra LT
• serial number - X01000MMYFL9
• device ID - S0DD347MYFL9
• OS version - 14
• Tracker ID - L9-463-960
• Channel build version - Version 15.0 build 66

[RokuTakashi]

Hi, @Bartrox03 

Welcome to the Roku Community.

The information you have provided has been added to the lists regarding the ongoing investigation.

Your patience and understanding are greatly appreciated in the meantime.

Best wishes,
Kash

[TSD17]

I'm having same issue.  Replaced ROKU Ultra with ROKU Ultra LT.  Everything works, but Apple TV+ takes a long time to load and then loads to a preview screen.  Attempts to login result in communication error-with "Try Again" or "Not Now" messages.  Apple TV+ still works on another original Ultra that I have.

Model 4801RW

S/N X01000U8TR72

Software Version 14.0 Build 4.12221-DE

Device ID S0DD3478TR72

Thanks.