Channels & viewing

[theyoyomaster]

So far I'm not able to find a solution in any of the existing threads so I might as well try one specific to my current situation.

I have two identical 4k Sticks. I am currently in a hotel with two TVs, each with a stick. The one in the bedroom works fine, the one in the living area can only play tv shows and movies from the start, and on a few ones (normally higher quality 4k) not at all. If I try to resume or do something fancy like swap to a lower bitrate stream, it just marks it as "just played" and goes to the next episode. The identical stick on the exact same wifi on an identical TV 30 feet away works just fine. I have factory reset the Roku and deleted and reinstalled Plex but no luck. Force direct play, auto direct play, changing the H.264 level, allow MPEG2; nothing makes a difference. It's also very clearly something weird since the identical stick that was purchased less than a month apart doesn't have this issue at all. Any further thoughts?

[RokuJechealR]

Hi @theyoyomaster,

Thanks for your first post to the Roku Community!

We appreciate your efforts to troubleshoot the issue you've encountered with the Plex channel on your Roku device.

Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.

Restart from the Settings menu by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step.)

Furthermore, kindly highlight the app and press the star* button on your remote to update the app.

Please keep us posted on how it works for you this time.

All the best,
Chel

[theyoyomaster]

Nope, that did not change a thing. I have two identical 4k sticks on 2 identical TVs linked to the exact same wifi; the only difference is that the one that doesn't work is less than 3 feet from the router while the one that does is 30 feet. No matter what I do on about half the stuff I watch it gets stuck at 33% and boots me to the "just finished watching" screen even though I haven't finished it. 

[RokuCarly]

Hi, @theyoyomaster.

Thanks for performing the troubleshooting steps provided. 

In this case, we'll coordinate with the appropriate team to conduct a thorough investigation, determine the cause, and find you the best resolution.

With this being said, kindly provide us with the following details:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version.

We'll be looking forward to your response.

Regards,
Carly

[theyoyomaster]

3820RW2 Streaming Stick 4k, X025006LWJ6J
S0JC34LWJ6J
13.1.4 b 1510-E6

6J-356-751

7.24 b8

[RokuCarly]

Hi, @theyoyomaster.

Thanks for providing us with the requested details. Rest assured that this has already been forwarded to the appropriate team for investigation. 

Once I've been notified of any updates regarding this matter, I'll post them here.

We humbly request for your patience and understanding as we work on finding you the best resolution possible.

Regards,
Carly

[theyoyomaster]

Just swapped the rokus to the different rooms to solve it. The one is still broken and doing the exact same thing but I only use the bedroom one for background TV shows while falling asleep and can work around the issue. It would be great to know why two identical devices work differently. 

[RokuCarly]

@theyoyomaster

No worries! this is still under investigation. I'll let you know if there are updates available. 

Regards,
Carly

[Cryptohex]

Was this fixed?  I have the same issue. 

[theyoyomaster]

Nope, it seems like it's a super common issue that never actually gets resolved. I wish I had known before buying two rokus because I would have gotten something else.