Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Unplug the tv from wall. Wait about 15 seconds and then plug it back in. That should fix Amazon prime from crashing. You may have to repeat in couple weeks depending on how much you watch prime movies.
Tried all those.. I have 2 roku tvs. Roku express 4. And a roku ultra.. All have the same issue.. But notice it crashes more often if you watch for free with ads.. When ad wants to come on its sometimes an instant crash. Never was like that before with the older verisons of prime app.
We're sorry to hear about the issue you're experiencing.
If the issue persists after removing then reinstalling Prime Video and after trying the workaround solution in this thread, we recommend contacting the channel's customer support team to report the issue and get help.
Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.
Hello again.. I know a few weeks have gone by. We were able to watch one Thursday night football game to the end, so we assumed the issue was fixed.... Well, we were wrong... We can't even get through the introductions and advertising before the movie or Football game.. As far as troubleshooting, I have reset my T.V. several times, and reset my router, and the connection on the T.V. as well.. We are not happy with Amazon Prime's T.V./Movies service... If it wasn't for our frequent orders for household item's, we would probably end our membership.. Too Bad.... JojoTerri..
Probably does the same thing as unplugging/replugging without the hassle. We experienced Prime crashes after installing Hulu. Likely unrelated, but the timing is suspect. Anyway, probably best to restart the TV after installing any new app. So far, Prime is stable and working fine.