@sujeethplaptop wrote:
Thank you for your reply. But that is very disappointing. I paid the same price for the device as everyone else. I do not understand why Roku cannot figure this out with Amazon and have the app included.
Its not like Amazon prime is banned in Germany or something. So, it is not a country regulation issue. It is more of a Roku issue.
That link you posted leads me to an Amazon page. I paid Roku for the device. So, I expect support from Roku and not 3rd parties.
I had very high hopes for Roku since the last year when I bought this. But frankly, there has been no value addition in the last one year. On the contrary, you have removed the Amazon prime app.
Very disappointed.
Also, I do not think it is appropriate that you mark your own comment as the "Solution". It is not the solution.
I understand your frustration, but please understand that channel access by country is completely under the control of the channel provider, in this case Amazon. It is not a Roku issue. Roku has no power at all to make it available. Why a provider decides to offer their service in a particular location, but not make it available on all platforms, it something only they can answer. But Amazon is who you must place the pressure on to make the change.
And Roku did not remove the Prime app if you had it previously, unless Amazon themselves required them to do so. There's no reason for Roku to do such a thing, as it lowers the value of the device for the user. Again, it was completely the doing of Amazon, not Roku.
This is the only solution Roku can provide. You must take it up with Amazon.
Dan
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee, just another user.
