Channels & viewing

[Lou59]

We're having problems with our Roku Streambar.  When watching shows on Acorn TV, it will crash back to the Home Screen after about a minute.  We have tried removing Acorn and reinstalling it.  We have signed out of Acorn and signed back in.  We have cycled power on the TV and on the streambar with no success.

We replaced the streambar with our old Roku player... All Acorn TV shows work perfectly, no crash issues.

We put the streambar back in place; issues come back, shows are crashing back to the Home screen

Model: 9102R

Device ID: 2A1194374227

S/N: YL004U374227

S/W Version: 11.5.0

[Anonymous]

Hi  @Lou59

Welcome to the Roku Community!

To ensure the process of removing and re-adding the Acorn TV channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to  Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to Acorn TV support directly to share your feedback.


Warm Regards,
Lianna

[JKTG]

Do you have a newer 4K HDR Samsung TV? If so, with the Streambar connected, go to the Roku Settings, Display and select something like the 4K HDR 60 fps rather than the recommended 4K HDR10 60 fps.

[jestas2020]

I am having Acorn crashing issues back to home screen. I cannot remove the channel per troubleshooting instructions using the Roku remote. It can only be done via the web.

[wdaniels47]

I have an LG TV with Roku 2000.  A couple of days ago, Acorn TV started to crash after a minute or two.  I have no trouble watching it on my PC,  just with my Roku 2000.  I have uninstalled Acorn TV, restarted the Roky 2000 and then added Acorn again.  Doesn't help.  Did you send out an update that has caused this?

Thanks, Bill

[perezjj2]

I am having the same problem with the Acorn Channel and a Roku Streambar Pro (9101R2), I noticed this problem occurring after updating to 11.5. Acorn is working fine with Roku Ultra's and Streaming Sticks I own.  I worked with Roku Support the past 2 weeks and performed all the steps they suggested:

- Check for new Roku OS Updates, Check the Acorn App Version, Delete Acorn App and Add Back.

- Reset Roku OS to Factory Settings (which is a pain because I had reset all of my Roku Speakers, check for new Roku OS, Delete Acorn App and Add Back

- Provided them with a video recording of the problem, which they never acknowledged receiving.

- Last Support Rep I chatted with finally gave up and told me to contact Acorn since that was the only channel I was having trouble with. I asked him several times if they received my video recording of the problem and he wouldn't respond and then he cancelled the Chat because I brought up another problem I was starting to have with Remote not controlling On/Off with Samsung TV.

Needless to say Roku Suppport gave up on problem and Now I am working with Acorn Support to resolve issue.  Roku Technical Support is only helpful up to a point and You are battling with 2 vendors.

[JKTG · Accepted solution]

What is your TV? Is it 4K HDR? What is your list of options (which one selected) under Roku Streambar Home, Settings, Disply type? Try each of the list options to see if the problem persists.

[perezjj2]

My TV is a Samsung 4k HDR and the Roku is set to Auto Detect 4k HDR whenever programming is a 4k program.

[perezjj2]

I changed my settings from Automatic (4k HDR10 at 60fps) and Acorn Channel works at 1080p TV.  This verifies that Roku Version 11.5 update included changes that affected setting Roku Stream Bar to Automatic (4k HDR10 at 60fps) which allows the Roku Streamer to adjust to highest display type based on the program.  I have always used Automatic setting on my Roku boxes with no problem until now, if you can't use that setting then they should remove it and run everything at 1080p TV Setting or maybe Acorn made changes to their App. 

[RokuDanny-R]

Hi Community users,

We would recommend try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If you are still experiencing an issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 

Once we have this information, we will be able to assist you further.

Thanks,
Danny