Channels & viewing

[ptk1]

I used a Roku for many years without a problem, but I recently replaced my old Roku with Ultra LT.  I installed it and signed into several streaming services (Netflix, Sling, Amazon Prime, Paramount+) that work perfectly.  BUT, the Apple TV app does not work.  I can never even get to the sign-in screen.  When I click on the Apple TV app, it takes a few minutes for the Apple page to load, then I attempt to click on the link to sign in, but then the TV screen says there was a problem connecting.   

I receive my Apple TV subscription through T-Mobile, by the way, in case that is part of the problem. 

I got T-Mobile support on the phone, but they say they can't help me if I can't get to the Apple TV sign-in screen.

[JWS9518]

I am not an Apple TV or T-Mobile user, but this is just a thought.  Is there any way you can check on your T-Mobile account to see if your Apple TV account is linked to a specific device?  Maybe they have it linked to your old device.

Also, you could try uninstalling the Apple TV app, restarting the Roku, and then reinstalling Apple TV back onto the new Roku.

[ptk1]

Thank you for the suggestions.  I regret to add that I have now tried all of them and nothing is changed.

I've talked to T-Mobile and Apple and they have run through lots of checks.  Their conclusion is the problem must be with Roku.

I have been unable to find any Roku support besides this forum.  Is there any way to contact a Roku tech person by phone?

[Jmck1]

I’m having the same problem minus using T Mobile.  It loads fine on older devices but will not load in the Ultra Lt even though the version says it’s supported.  I’ve tried uninstalling and reinstalling multiple times with no luck.  

[ptk1]

Thanks for the post.  I think we might be having the same problem.  I'm starting to think the issue is compatability between the Roku and my Samsung TV.  Then again, every other streaming service works fine.  Just not Apple TV.  

[JWS9518]

They are usually pretty responsive here, but you can also check the support page to contact them directly. (see link)

Official Roku Support | Roku Device Questions & Troubleshooting