Channels & viewing

[Bomba]

Hello:

Beginning around Wednesday, October 30, 2024, after functioning properly, our family has been unable to connect to our HBO Max subscription (billed through DirecTV), via the MAX app, on our Roku players. A few years ago, HBO Max asked us to create a separate HBO Max account (username and password), which was to be linked to our preexisting DirecTV account, subscription, etc. Then, it was suggested we use this newly-created account to log into our HBO Max service. We did this and have been streaming our HBO Max content, via this fashion, since the rebranding from HBO Go/HBO Now to HBO Max and to Max.  This stopped functioning, properly, on around Wednesday, October 30, 2024 and has never worked, properly, since, preventing our family from streaming our paid HBO Max content, via our Roku streaming players. As an aside, this same HBO Max account continues to work, properly, when we log into the account, online, via a web browser. Therefore, the account continues to work, properly, online; however, there appears to be a problem with this same account, when our family attempts to stream our HBO Max content, via our Roku players. Research has revealed that DirecTV (via their customer online forums) is aware of the problem; however, given how long this issue has been occurring, we have filed an FCC complaint against DirecTV, as of today and encourage other affected customers/users to do the same (https://consumercomplaints.fcc.gov/hc/en-us/articles/27646986117268-TV-Form-Descriptions-of-Complain...).  Again, this appears to be a problem on DirecTV's side of things; however, I wanted to inform Roku and Roku users of this extremely frustrating issue, hoping it will reach the proper people and result in a satisfactory conclusion.  As of this date, our family is still unable to stream our paid HBO Max content, via our Roku players.  Our family is interested if others are experiencing this same issue.

Thank you.

[Bomba · Accepted solution]

Hello:

To other affected DirecTV customers, I would like to let you know that our family was able to resolve our issues, following filing a complaint with the FCC.  In fact, within twenty-four (24) hours, DirecTV reached out to our family and direct communication began.  Then, within a few more hours, our issue was completely resolved and we have been streaming our HBO Max content ever since.  I am happy to report that filing a complaint with the FCC worked, perfectly and I would like to add that every one we spoke with at DirecTV addressed our issues, both quickly, completely, and professionally.  The entire process, our family is happy to report, worked as we had hoped.  And, we wanted to make certain that other affected customers are aware of our positive outcome, along with our wonderful customer service, both from the FCC and from DirecTV.  Both organizations have our family's gratitude and appreciation; thank you, all!