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Bomba's avatar
Bomba
Binge Watcher
11 months ago
Solved

HBO Max, DirecTV, and Roku

Hello: Beginning around Wednesday, October 30, 2024, after functioning properly, our family has been unable to connect to our HBO Max subscription (billed through DirecTV), via the MAX app, on our R...
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  • Bomba's avatar
    Bomba
    11 months ago

    Hello:

    To other affected DirecTV customers, I would like to let you know that our family was able to resolve our issues, following filing a complaint with the FCC.  In fact, within twenty-four (24) hours, DirecTV reached out to our family and direct communication began.  Then, within a few more hours, our issue was completely resolved and we have been streaming our HBO Max content ever since.  I am happy to report that filing a complaint with the FCC worked, perfectly and I would like to add that every one we spoke with at DirecTV addressed our issues, both quickly, completely, and professionally.  The entire process, our family is happy to report, worked as we had hoped.  And, we wanted to make certain that other affected customers are aware of our positive outcome, along with our wonderful customer service, both from the FCC and from DirecTV.  Both organizations have our family's gratitude and appreciation; thank you, all!

Bomba's avatar
Bomba
Binge Watcher
11 months ago

Hello:

To other affected DirecTV customers, I would like to let you know that our family was able to resolve our issues, following filing a complaint with the FCC.  In fact, within twenty-four (24) hours, DirecTV reached out to our family and direct communication began.  Then, within a few more hours, our issue was completely resolved and we have been streaming our HBO Max content ever since.  I am happy to report that filing a complaint with the FCC worked, perfectly and I would like to add that every one we spoke with at DirecTV addressed our issues, both quickly, completely, and professionally.  The entire process, our family is happy to report, worked as we had hoped.  And, we wanted to make certain that other affected customers are aware of our positive outcome, along with our wonderful customer service, both from the FCC and from DirecTV.  Both organizations have our family's gratitude and appreciation; thank you, all!