Channels & viewing

[JPFarm888]

I have "STARZ On The Roku Channel".  It works on my Android phone,  Windows desktop and Roku device.

It does not work on my Samsung QN55Q6DTAFXZA smart TV, using the "The Roku Channel" app.  I can watch free stuff through the app, but it doesn't show the STARZ channel.  The menu bar on the left doesn't even have a Premium tab.

To be clear, I don't  have a Roku device hooked up to the Samsung; I'm trying to use the "The Roku Channel" app from the tv's app store.

The Samsung also has a STARZ app, but I didn't see any way to use it for "STARZ On The Roku Channel"

Is there a way to get this working?

[RokuTakashi]

Hi, @JPFarm888 

Greetings, and welcome to the Roku Community.

We appreciate you reaching out here for support regarding your concern with STARZ on The Roku Channel using your Samsung TV, and we're here to assist.

To use the STARTZ on Roku subscription, you must sign in using your Roku account and have an active STARTZ on Roku subscription to access the premium content.

Once you've signed you should be able to view the premium content based on your subscription.

Let us know if you need further assistance.

Best wishes,
Kash

[JPFarm888]

Thank you for your response.

I am logged in on the Samsung "The Roku Channel" app.  I tried starting a free movie on my desktop system, then went to the Samsung and it had the same movie and location.  I think this shows they are logged into the same Roku account.

I have tried logging out and back in on the Samsung but that didn't help.

The Samsung App Version is 1.1.54 10/28/24 18:30:58