Cameras & doorbells

[paulwallin]

My indoor roku smart camera is sending me notifications that it has recorded a video. When I click on the video it says unknown device at the top of the screen,and shows a still frame picture of a couch or something. The only options given are to delete the video,or switch to live feed. Has anyone else experienced this? What can I do to fix this?

[paulwallin]

My indoor smart-home camera is sending me notifications that it has recorded a video.  When I click on the video it says unknown device and just shows a still frame. The only option is to delete the video, or switch to live feed. Does anyone know what this means?

[Sabell]

I had the same thing happen last night. My cameras were off. It also showed a blurry still photo of a couch with pillows and a coffee table. Very strange! 

[RokuRiamie-D · Accepted solution]

Hi @paulwallin @Sabell,

Greetings from the Roku Community!

We are glad to have you here reporting the issue with your Roku Smart Home app that is sending notifications but on the event recording it's just saying unknown device. No worries, I will be more than willing to assist you with this.

Before we continue, could you please tell us when did you start to experience the issue? Does it happen from all of your Roku Smart Home cameras? In the meantime, let's see if this will work for you. Try to uninstall the Roku Smart Home app and install it again. If the issue persists, try to do the next steps below.

Restart your Roku Camera:

1. Unplug the USB cable from the back of your camera
2. Wait 10 seconds
3. Plug the USB cable back into the power input port on your camera

Please let us know if these troubleshooting steps help you to resolve your concern.

Regards,
Riamie