Cameras & doorbells

[kayla74]

I got wireless video doorbell as a gift and have been trying to set it up for the last few days without any success. I continue to get the message to ensure my phone is near my doorbell and that the pairing failed and to reset the device and try again even after it says that is completed. When I do this, it continues to give me the same message, this is really frustrating and I'm ready to have it returned and purchase a different product where I would have much more success on the first try. Can you tell me what the solution to this problem is?

[RokuJohnB · Accepted solution]

Hi @kayla74,

Greetings from the Roku Community!

We understand you're having a problem with the Roku wire-free doorbell camera. We're happy to help.

Please check out this support article here on how to set up your Roku Wire-free Video Doorbell and Chime SE.

Hope you'll find this info useful. Please keep us posted if the problem still persists.

Best,
The Roku Community Team

[Cam40]

I brought the same doorbell and I'm having the same issue it's not working 

[RokuRiamie-D]

Hi @Cam40,

Thanks for sharing your concern!

We would like to take a closer look into your issue with the Roku Wire-Free Video Doorbell.

Share us with some details:

• Is this your first time setting it up?
• Are there any errors?
• How far is your doorbell from your router?
• What are the troubleshooting steps that you have tried so far?

Keep us posted.

Roku Community Team

[Cam40]

I don't know if you received my last message  but I've tried everything  and I keep getting code 20005

[RokuRiamie-D]

Thanks for your response @Cam40,

Please share us with the following details:

• What are you trying to do when you receive this error? (e.g., Setting up, viewing the live stream, watching reader videos, etc.)
• Are you using an Android or iOS device?
• Roku Smart Home app version
• Does it happen to your other cameras or only on this device?
• Have you tried using another mobile phone to see if the same issue occurs?

Providing these details will help us investigate the issue further.

Roku Community Team