Cameras & doorbells

[RokuRiamie-D]

Hi Community users!

Greetings from the Roku Community!

We acknowledge that you are currently unable to locate the accessories option for your Roku Floodlight Camera within the Roku Smart Home app. We appreciate your efforts in following the troubleshooting steps we previously suggested.

To ensure we address this issue effectively, we would like to examine it in greater detail. Kindly provide us with the following:

• Screenshot of your phone screen showing the Floodlight Camera Settings: How do I insert an image in a post?
• The version of your Roku Smart Home app
• The firmware version of your Roku Floodlight Camera

We look forward to your response.

Regards,
Riamie

[csperry]

Same issue with me. Two lights with camera's and flood lights. Deleted app and reinstalled. No Joy. Deleted light and reinstalled no joy. Disconnected light from power for 30 minutes no joy. I emailed RokuRiamie-D(sp) three screen shots with two lights info and my app info. Please  fix. I believe the last firmware "bricked" the light setting in the app. At least my garage light and camera still work.

[RokuRiamie-D · Accepted solution]

Hi Community users,

Greetings from the Roku Community!

We want to follow up on fixing the problem with your Roku Floodlight camera, where you cannot see the accessories option. Kindly follow the troubleshooting steps below:

Factory reset your  Roku Floodlight camera SE

1. Plug in your camera if not already powered on
2. Press and hold the Setup button for 10 seconds
3. Wait at least 30 seconds for your camera to restart
4. After a successful reset, you will see a blue pulsing status light on your camera.

In addition, if you are having trouble factory resetting it manually, you can delete the Floodlight camera directly from the app by following these steps:

1. On the Home screen, select your Floodlight Camera SE
2. Tap Settings 
3. Scroll down and tap Delete device
4. Tap Delete or Yes to confirm your selection

Setup the device again:

1. Open the Home screen 
2. Tap the plus sign from the navigation bar 
3. Select Add device
4. Select Cameras & doorbells category and then choose Floodlight Camera
5. Follow the on-screen instructions

For more details, please visit our Roku Support article: How to set up your Roku Floodlight Camera SE

Please let us know if this helps you to resolve your issue.

Regards,
Riamie

[Dlayne9067]

Has anyone found a solution to this problem and if this camera is defective from Roku how in the heck do you get the warranty honored to send back for an exchange? This is unbelievable no support at all or solution to this problem since it was purchased back in january 2024

[RokuRiamie-D]

Hi @Dlayne9067,

Thanks for posting in the Roku Community!

We understand that you are still unable to adjust the brightness of your Roku Floodlight Camera SE through the settings. We are here to assist you with this.

We would like to take a closer look into the issue. So please provide us with the following details:

• Screenshot of your phone screen showing the Floodlight Camera Settings: How do I insert an image in a post?
• The version of your Roku Smart Home app
• The firmware version of your Roku Floodlight Camera

Providing these details, will help us to further investigate the issue. We look forward to your response.

Regards,
Riamie