Cameras & doorbells

[WileysWarriors]

I have 2 indoor camera SE, model CS1000X, was gifted them from Amazon a year ago. They worked fine when I set them up. I had to install a new WiFi router. I took the cameras out of the app and tried to reconnect. I plug in the cameras and the light is solid red then turns to solid blue and red then goes dark. No blinking. I press the setup button and nothing happens. This is happening to both cameras

[RokuArjiemar]

@WileysWarriors,

We appreciate you posting in the Roku Community!

Thank you for contacting us regarding your Indoor Roku Camera's connectivity issues after changing your Wi-Fi network. We understand the importance of having your camera connected and functioning correctly.

During the setup process, your Roku Smart Home devices adopt Wi-Fi settings from your phone or tablet. When you move or change network equipment, these settings may change, causing your smart home devices to go offline. To update the Wi-Fi settings, repeat the setup process and connect your smart home devices to your new network.

How to update Wi-Fi Settings

To change Wi-Fi settings for your smart home camera, home monitoring system, light strip, or plug, you simply need to set up the device again in the smart home mobile app. You do not need to factory reset the device, which removes settings and preferences. Some devices require you to reset them first.

To update Wi-Fi settings for video doorbells and indoor cameras, skip to set up your device again.

For more detailed information, please check how to change Wi-Fi settings on your Roku Smart Home device.

Let us know if you have any other questions. We're always happy to help. 

Thanks,
Arjiemar