Cameras & doorbells

[GryHdz]

We CANNOT find the area to adjust the brightness of the flood light on our deck camera/Floodlight.  There is no accessories in setting.  It was there before! What gives?  Trying to adjust how long the light stays on after motion triggers it and just cannot find this area of the settings again!

[Dlayne9067]

Floodlight will not adjust?

[Dlayne9067]

I have the same problem and have not yet been able to resolve it

[HammerJ]

Has anybody figured this out?  Mine did the same thing and customer Support is useless 

[RokuRiamie-D]

Hi @HammerJ,

Welcome to the Roku Community!

I noticed in your post that you are having an issue with your Roku Floodlight. I would be more than willing to help you with this.

To thoroughly investigate this issue, could you please provide additional details about it? In the meantime, I suggest you try the following.

Restart your Floodlight:

1. Locate the breaker switch that controls power to your floodlight camera
2. Flip the switch to the OFF position
3. Wait 10 seconds
4. Flip the switch to the ON position

• Warning: If you are unsure which breaker switch controls your floodlight camera or you are uncomfortable with the steps, contact a licensed electrician for assistance.

We look forward to your response.

Regards,
Riamie

[HammerJ]

I’ve done all of this, I’ve spent countless hours on the phone with the useless customer support. Sitting for hours waiting for a resolution and  then the live chat disappears….  The issue was supposedly escalated to the engineering team but it’s been almost a year now and I’ve Got no resolution to my issue. What a waste of time and $100 that I’ll never get back. 

[RokuRiamie-D]

Hi @HammerJ,

Thanks for the response!

Could you please provide us with more details about your Roku Floodlight issue? Any additional information will help us examine your concern more closely. Thank you for your cooperation.

We look forward to your response.

Regards,
Riamie

[EricT73]

After trying cycling the power and even rechecking the wiring, I finally took mine back to where I bought it and got a refund and purchased another to try. I’ve bought 6 total, with 2 of them being “bad” from the get go that I ended up returning. 

[Kchesse]

I have the very same issue going on with my floodlight cam.  Light icon and accessories tab disappeared...now error code 30 and wont come online.  $100 down the drain...just waiting on the other 3 to pull the same stunt.  Doorbell cam cones and goes as it pleases.  Error 20202 for that one.  Rebooted internet, cut power, reset, and reloaded the app.  ROKU has a lot of explaining to do.  They keep asking me to update the TV box...but that won't accept updates.  Their firmware has me looking to Google or a wired in set of cameras to a central monitoring unit.

[SGifts22]

I’m having the same problem. I’ve got two of these floodlight outdoor cameras. They were both working fine until last week. One of them Auto installed the wrong firmware. It now thinks it’s an indoor camera of a completely different model! The ability to turn the floodlight off and on from the app is completely gone as are all of the floodlight settings. The camera is having an identity crisis! It no longer recognizes that it even has a floodlight according to the app, but the floodlight still functions on the device, I just do not have the ability to control it from the app. I have spent Roughly 2 hours chatting and on the phone with support and their only solution right now is to send me a replacement camera . They have no idea why this has happened. Replacing the camera is going to be a royal pain and required an electrician to initially install it. I have not yet tried deleting the device and factory resetting it. I keep hoping one of these mornings I will wake up to find it restored, but as time goes by that seems unlikely.