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Indoor camera not recording

My indoor camera all of a sudden stopped recording. There are no events to look back at. 

19 REPLIES 19
SuaSponte2000
Channel Surfer

Re: Indoor camera not recording

I'm having the same issue.  While troubleshooting the problem, I discovered motion notifications were off and no option to turn back on.  The toggle switch was greyed out.

USA Retired.
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RokuArjiemar
Community Moderator
Community Moderator

Re: Indoor camera not recording

@Hello! @Shorty16chels,

Your post is much appreciated,

Thank you for reaching out to us about the issue with Smart Home. We're pleased to assist.

We would be happy to investigate further, but we need further details. Can you please provide us with the following information: 

  • DID/MAC: 
  • Roku Model:
  • Log ID:

In the smart home app

With each Roku home monitoring device, camera, video doorbell, bulb, plug, and light strip, you can use the steps below to find your MAC address in the Roku Smart Home app for iOS® and Android™.

  1. Open the smart home app on your smartphone or tablet
  2. Select a device from the Home screen
  3. Tap Settings settings icon in Roku Smart Home mobile app in the top corner
  4. Tap Device info
  5. Identify the 12-digit alphanumeric address labeled MAC

Once we have this information, we can pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator
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mcintosh5032
Reel Rookie

Re: Indoor camera not recording

I am having the same issues on both inside camera. 

MAC- 7C67AB0F5752

MAC- 7C67AB0F256C

mcintosh5032@gmail.com

 both are indoor camera se

 

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Brensmith
Newbie

Re: Indoor camera not recording

Currently having the same issue ive tried everything no events are recording 

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zhivago446
Newbie

Re: Indoor camera not recording

Same issue. One of my indoor cameras not recording. 

Device Info:

indoor camera
MAC  7C67AB20304F

firmware version 3.0.2.7095

plugin version 2.31.1

#indoorcamera #notrecording

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RokuJohnB
Community Moderator
Community Moderator

Re: Indoor camera not recording

Hi @mcintosh5032,

Thank you for posting here in the Roku Community!
We understand you're having a problem with the Roku indoor camera. We're happy to assist you. Please make sure that you have a subscription for your Roku camera. To learn more, view our support article: How to Manage a Roku Smart Home Subscription for Doorbells and Cameras.

Let us know how it goes.

Kind regards,

John

John
Roku Community Moderator
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RokuJohnB
Community Moderator
Community Moderator

Re: Indoor camera not recording

Hi @Brensmith @zhivago446,

Thank you for updating us here in the Roku Community!
We will be more than happy to assist you with your Roku indoor camera not recording. Please try these troubleshooting steps below:

  1. Please confirm the Roku Smart Home app and Roku indoor camera firmware are up to date.
  2. Confirm that detecting motion and sound is turned on in the Events Recording setting. (Indoor Live Stream > Settings > Event Recording)
  3. Turn the detection sensitivity to 100. (Indoor Live Stream > Settings > Detection Zone)
  4. Confirm if there aren’t any scheduled rules that might affect when event recording takes place.

If the problem still continues, please keep us posted.

All the best,

John

John
Roku Community Moderator
BushYorFace
Reel Rookie

Re: Indoor camera not recording

One of my indoor camera stopped recording events.  All setting are the same on both camera's.  I have tried everything recommended and nothing has worked.  Would really like to get this problem solved.

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RokuJechealR
Community Moderator
Community Moderator

Re: Indoor camera not recording

Hi @BushYorFace,

A warm greeting from the Roku Community!

Thanks for bringing this to our attention. No worries; we'd be more than willing to find you the best resolution possible.

For clarification, what kind of Roku Smart Home subscription do you currently have? Do you have a Roku Smart Home subscription for each of your Roku Smart Home Cameras?

With more detailed information, we will be able to assist you further.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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