Cameras & doorbells

[BL4]

Roku sent me a new wired outdoor camera SE and the firmware will not update!  I’ve been trying for 3 days. Our other cameras had no problem. I’ve tried unplugging it, restarting it, and anything else I could think of but nothing has worked 🤬

[RokuJanadeeK · Accepted solution]

Hello @BL4,

We understand the issue you're running into regarding firmware updates.

For this concern, we recommend uninstalling the Roku smart home app and installing it back. Also, the issue may not lie with the outdoor camera, so a mere power cycle may not work; instead, try power cycling the router or use an alternative network, such as a mobile hotspot. This support article will guide you in updating the firmware.

We hope this helps. Please keep us posted.

Sincerely,
Janadee