Cameras & doorbells

[Zchurch22]

SD Card isn’t recognized by cam. It’s compatible, brand new, never used. Format is correct. Cam will recognize card for a split second when I restart it & then rejects it, gives an error message & goes back to greyed out & says insert a SD card. I have restarted router, & cam multiple times. WiFi connection is great. Camera & router are in close proximity. WiFi works fine. Cam is also brand new and unused too. 
#indoor camera se

please help!

[RokuJohnB]

Hi @Zchurch22,

Welcome to the Roku Community, and thanks for raising this concern directly with us!

We understand you're having a problem with the Roku indoor camera since it will not recognize the SD card. We're happy to assist you further. Please make sure that the Roku camera and Roku smart home app are up-to-date. If the problem still persists, ensure that you're using a FAT-32 format that is 8GB, 16GB, or 32GB SD card.

We hope this helps, and please keep us posted on what you find out.

Regards,
John