Cameras & doorbells

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ChantayLat
Newbie

Roku doorbell camera not connecting to App

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Good Afternoon, 

My wireless doorbell does not stay connected in the Smart Home App.

It works intermittently. I have a subscription for 3 cameras and I get great service with my outdoor cameras. 

Why is this happening? Is there a fix for this doorbell. I have all Roku devices in my home that all work fantastic! The doorbell is the only one that has problems. 

Help, Chantay

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1 Solution

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RokuJohnB
Community Moderator
Community Moderator

Re: Roku doorbell camera not connecting to App

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Hi @ChantayLat,

Greetings from the Roku Community!

We understand your Roku wireless doorbell is not connecting to your Roku smart home app. We're happy to assist you further. Please try to uninstall the Roku smart home app, and re-install back again.

Let us know how it works, and we'll continue to assist you further.

Kind regards,
John

John
Roku Community Moderator

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6 REPLIES 6
RokuJohnB
Community Moderator
Community Moderator

Re: Roku doorbell camera not connecting to App

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Hi @ChantayLat,

Greetings from the Roku Community!

We understand your Roku wireless doorbell is not connecting to your Roku smart home app. We're happy to assist you further. Please try to uninstall the Roku smart home app, and re-install back again.

Let us know how it works, and we'll continue to assist you further.

Kind regards,
John

John
Roku Community Moderator
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Re: Roku doorbell camera not connecting to App

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What if I already uninstall and instal and still not connecting , every time ask for an update and the on the step 3 to connecting with the doorbell comes an error code:IV22-20005

Sshaw24
Newbie

Re: Roku doorbell camera not connecting to App

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I get the same error code and have not found anywhere to troubleshoot the 20005 error code. I have uninstalled, deleted, factory reset, and NOTHING. 

RokuRiamie-D
Community Moderator
Community Moderator

Re: Roku doorbell camera not connecting to App

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Hi @Sshaw24,

Welcome to the Roku Community!

We noticed in your post that you're getting a 20005 error code on your Roku Smart Home app when using the Roku Video Doorbell. No worries, help is here.

This error indicates a problem with the network connectivity of your Roku smart home device. We recommend you try the following:

  1. Ensure your Roku Smart Home app and device firmware are up to date.
  2. Test your Wi-Fi range: If your device has no bars or one bar, try moving or mounting it closer to your router.
    > Tap Home from the navigation bar
    > Select your device
    > Tap Settings 
     
    in the corner
    > Select Device info
    > Check the three bars to see the signal quality
  3. Check your internet connection: Open a web browser on your mobile device and visit a public website such as www.roku.com. If this fails, restart your modem and router.
  4. Restart your device

We recommend you try these troubleshooting steps and let us know if the issue persists.

Cheers,
Riamie

Riamie D.
Roku Community Moderator
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Rmiller03
Newbie

Re: Roku doorbell camera not connecting to App

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The problem is still persistent on my camera even after I have moved it closer and reset the modem 

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RokuReynan-L
Community Moderator
Community Moderator

Re: Roku doorbell camera not connecting to App

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Hi, @Rmiller03.

Greetings from the Roku Community!

We appreciate you letting us know that you're also having this issue. We're here to help.

Could you please try to restart your router? Let's see if that would make any difference.

Please keep us posted.

Thanks,
The Roku Community Team

Reynan L.
Roku Community Moderator
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