Cameras & doorbells

[Marshmello1960]

For a month or so I’ve noticed that at random times my living room camera will change from the blue status light to red status light for recording/ live viewing but only me and my fiancé have access to login info as far as I’m aware unless someone hacked my camera but the light can stay blue for a day or two or some days every hour or two it changes to red and neither my or my fiancé have our phones on us they’re in our bedroom so how can I tell if I’ve been hacked and if so how can I fix that because I did change my password but it didn’t help

[RokuArjiemar · Accepted solution]

Hi! @Marshmello1960,

Thank you for reaching out to the Roku Community!

We are happy to assist you with the light status showing in your Indoor Camera.

What the light means during the setup process

During setup-Status 

• RED: Solid-powered on and beginning setup
• RED: Flashing- Ready to connect
• RED and BLUE: Flashing- Connecting to Wi-Fi
• BLUE: Flashing-Connected and finishing setup

What the light means after the setup process during everyday use.

After setup-Status 

• BLUE: Solid-Connected and working
• RED: Solid-Viewing a live stream or recording in progress (This includes Motion recording)
• RED: Quickly flashing- Siren in use

Please feel free to let us know if you need any additional assistance!

Thanks,

Arjiemar

[GN1988]

I’m having the same issue as well. I have the indoor camera se and it’s all been set up. After couple of months later I noticed the solid red light coming intermittently lasting few seconds from solid blue light indicating that either someone is watching/recording but I don’t have subscription for recording and neither my wife and I have been using our phone to check at those times. I really feel like Roku needs to address this issue seriously because it sort of leads to think that our account is hacked, (especially changing our passwords) which is not safe.

[RokuERey]

Hi @GN1988,

Welcome to the Roku Community!

Thanks for flagging this, and we'd like to see more on what's going on here.

Let us know...

• When did you start seeing the issue occur?
• What are the troubleshooting steps you've taken so far?
• Does a simple restart fix the issue?

Tell us more about this so that we can provide you with the appropriate next steps.

Thanks,

Rey

[Ajf82]

We are having the same issues, I have several cameras and started noticing it on one then several of the others. I talked to Roku but they were not much help. I have changed my password several times. I have started turning off all my cameras and just checking on them for a few seconds at a time. I don’t have a subscription either. This is freaking me out bc makes me think someone is watching us. 

[MrsThomas]

I am having the same issue. Has anyone had this problem resolved? 

[MrsThomas]

Did you get an answer or do I need to get a new camera system?

[RokuERey]

Hi Community users,

Thanks for getting in touch and sharing with us additional information about this.

Please be advised that this has been forwarded to the appropriate Roku team, which is currently investigating it.

We'll make sure to update this thread once information becomes available.

Warm regards,

Rey

[GN1988]

Bought the product sometime last year and my wife started noticing this issue about a month ago (we didn’t pay attention that much then). We restarted/rebooted the camera and changed password but issue still remains. We noticed this happens only when the camera is on (solid blue light on) position. So therefore we turned off most of the time and turn on only when we need to. 

Hope this helps. 

[Marshmello1960]

I never got an answer sadly