Cameras & doorbells

[Sminnear]

My smart home app isn't saving events and I can't do anything it says failed. Failed to update shortcut list and also a error code 2001. Just bought this and it's nothing but trouble. Someone help please. 

[ernestinemn]

I'm having the same issue

[AvsGunnar]

@ernestinemn and @Sminnear 

Try uninstalling the Smart Home app, restart your mobile device, and Reinstall the Smart Home app.

When inside the app, try going to to main screen (where you see Home, Events, and Account along the bottom) before closing the app when you are done.

I think some of the issue (besides the app needing some work) is that it gets corrupted if you just close it down while viewing a cam or in the Settings Screen.  Since I have been returning to the Home Screen of the app, I haven't been receiving the 2001 error and the Event errors.

Clearing cache and data of the mobile app did not work for me.  It was the combination of the reinstall and the Home screen before exiting the Smart Home app that has kept the crashes away.

[RokuDanny-R]

@Sminnear @ernestinemn

Thanks for the post.

We would recommend first closing out the Roku Smart Home app and then opening it again to see if the issue persists.

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny

[renojim]

I was getting that "2001" error and I had to remove the app from my phone and install it again.

[Sierratyson1987]

I just bought 2 more camera's and it will not let me hook them up! I pushed the set up button and hear the voice saying ready but it will not add them at all! Please help!

[AvsGunnar]

@Sierratyson1987 

After you hear the "Ready to Connect", and pressing the "Next" button in the Smart Home App, is the screen appearing to enter your 2.4ghz band credentials (SSID network name and password)?  Also, what camera models and names are you trying to setup?

[Nomoreruko]

This happens to mine all the time. Nothing but trouble since we bought it 2 -3 weeks ago. I was happy for a cheaper option than Nest but this product/app needs major work to really compete. Returning and getting the equipment that actually works consistently, even at a higher cost at least it is on every time I check it.

[KwaaProperties]

I can't believe this hasn't been resolved. Uninstall and reinstall the crapy app. Log back in and everything works. Nice Job Roku.

[RokuDanny-R]

Hi Community users,

Thanks for the posts.

Can you please clarify the issue you are experiencing? What the steps to reproduce the issue you are experiencing? Are you trying to setup the Roku Smart Home cameras close to your wireless network router?

With more detailed information, we will be able to assist you further.

Thanks,
Danny