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Danity2162
Newbie
‎11-05-2023 03:09 AM

Video doorbell backplate wont come off to charge

I have a roku wireless video doorbell. My problem is the doorbell came out of the box with the backplate attached and I can't get it off. I'm sure there's probably some super secret easy way, but I've yet to figure it out. I can't charge the doorbell with the back plate covering the port so I'm dead in the water. Help??!@

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renojim
Community Streaming Expert
‎11-05-2023 12:58 PM

Re: Video doorbell backplate wont come off to charge

Supposedly you push hard in and up at the same time, but that may be difficult to do if it's not already mounted.

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