Cameras & doorbells

[firesta45042]

My indoor and outdoor cameras will not connect to my Roku smart home app on my iPhone but it is connected to the Roku app on my TV Roku smart home app. I have unplugged, redownloaded and nothing.  On the app it says offline 

[RokuRiamie-D]

Hi @firesta45042,

Welcome to the Roku Community!

We understand that your Roku camera is showing offline status on your Roku Smart Home app. No worries, we would be more than willing to assist you with this.

Let's see if this will work for you.

1. Restart your mobile device
2. Uninstall and reinstall the Roku Smart Home app
3. Ensure, your Roku Smart Home app is up to date
4. Try using another mobile device and see if the same issue occurs.
5. If the issue persists, set up the camera again as new by following these steps:
   > Open the Home screen
   > Tap the plus sign from the navigation bar
   > Select Add device
   > Select your device category and then select a device
   > Follow the on-screen instructions

If you need help completing the setup process, refer to the appropriate setup article for Roku Indoor Camera SE and Outdoor Camera SE

We hope you find this information helpful. Please let us know if the issue continues.

Cheers,
Riamie