Hi! @Starla1988,
A warm welcome from the Roku Community!
We are sorry to hear about the issue you reported and want to let you know that this is not the normal experience we expect from our products.
What troubleshooting steps have you tried so far to resolve the issue? Have you tried a different cable, adapter, and power outlet?
With more details, we can help you further.
Best regards,
Arjiemar
Arjiemar
Roku Community Moderator