Cameras & doorbells

[Catso]

Roku Camera “Cannot find the specific network name” when i entered the right wifi name and password. Can anyone please help me? I tried this several times and it wouldn’t work.

[renojim · Accepted solution]

Roku cameras only support 2.4GHz Wi-Fi.  Are you trying to connect to 5GHz?

[Catso]

Edit: i used the wrong wifi password by one character. I am sorry for the confusion.

[Cindy1966]

How do I know if my network is 2.4 or 5.0?

[Cuttinup97]

I'm using 2.4 and getting the same message.

[RokuArjiemar · Accepted solution]

Hello! @Cuttinup97,

Thanks for your first post in the Roku Community!

We're glad you contacted us about your Roku Camera's network connection issue. We're pleased to help.

Can you tell me which Roku Camera you are currently using? Is this your first time setting it up?

Troubleshooting

If you have trouble connecting your device to your new Wi-Fi network, refer to:

• My smart home device is not connecting to the app
• My device is offline, or I see error code 90

Please let us know what you find; we will gladly assist you further. We look forward to hearing back from you.

Thanks,
Arjiemar