Cameras & doorbells

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Birchwood
Newbie

Roku camera carousel causes connectivity issues

Is there any update to get rid of the camaera carousel? Ever since the new, annoyong feature was added, the cameras are not reiable. Just let us opt out of the carousel. If one camera is having connectivity issues, carousel messes up connectivity to the other cameras. IF WE CAN'T TURN IT OFF, AT LEAST FIX THE BUGS!

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4 REPLIES 4
Birchwood
Newbie

Re: Roku camera carousel causes connectivity issues

The carouse is not only annoying but it has bugs. If one camera has a  connectivity issue, carousel causes connectivity issues for other cameras. The Roku Camera feature was fantastic and simple before you "fixed" it!

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Birchwood
Newbie

Re: Roku camera carousel causes connectivity issues

You are absolutely right. The great TV canera streaming feature stopped working properly as soon as carousel was added! Amazing to let this go on without at least a bug fix. It doesn't work anyway, so why not roll it back?

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RokuReynan-L
Community Moderator
Community Moderator

Re: Roku camera carousel causes connectivity issues

Hi, @Birchwood.

Greetings from the Roku Community!

We appreciate you reaching us about having an issue with a feature. We'd like to know more about this.

Is there any error code/message showing? Also, can you provide us with a photo for reference?

We'll wait for your response.

Thanks,
The Roku Community Team

Reynan L.
Roku Community Moderator
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RokuReynan-L
Community Moderator
Community Moderator

Re: Roku camera carousel causes connectivity issues

Hi, @Birchwood.

Thanks for bringing this issue to us!

We appreciate you letting us know about the issue you're having with the camera carousel. No worries, we'll forward this to our appropriate team for further review.

Could you please help us with the information below?

  • Streaming device model, serial number, device ID, and current software version.

  • Tracker ID

  • Channel build version

We're looking forward to your response.

Thanks,
The Roku Community Team

Reynan L.
Roku Community Moderator
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