Cameras & doorbells

[hackztor]

Sad part is I already pay for Roku cloud and still would I just want my sd card access from the camera as well. Not going on a ladder everytime to view IF anything happened. Pathetic roku. Either tell us you will fix it or not so we can leave. Sad part is roku not gonna sell a lot then get out of the smart home business and blame it on oversaturated market when it is just dumb Roku decision.

[RokuTakashi]

Hi @hackztor,

Thanks for posting here in the Roku Community.

We sincerely apologize for this experience, and we want to make sure that you're the best of the features offered by our Roku cameras. Videos are always captured to your micro SD in Full HD 1080p. When your card runs out of space, the oldest footage is overwritten to make room for new recordings. We recommend checking first if you've already set-up the recordings of your camera to access it on your SD card. To record to your micro SD card, open the smart home app and follow the instructions below.

How to record to your Mico SD card.

Event and continuous recordings

1. Select your camera from the Home screen
2. Tap Settings  in the corner
3. Select Advanced settings
4. Tap and toggle Record to MicroSD card
5. Select Continuous or Events only

Scheduled and time-lapse recording

1. Select your camera from the Home screen
2. Tap More
3. Select Scheduled recording or Time-lapse
4. Enter the details for the recording

If you've already done the steps and still can't access the recording through your camera, please let us know so we can take further action to address this.

Keep us posted.

All the best,
Kash

[AppleGuy]

So are you saying that you SHOULD be able to access the continuous recorded video from the SD card through the Roku Smart Home app?

If so, I can't either.  Please explain exactly how to access that video.

Thanks.

[renojim · Accepted solution]

@AppleGuy, you have to remove the microSD card and take it to a computer.  There's no way to view the recordings from the app.

"To view an event recording backed up on a micro SD card, you must remove the card and connect it to your computer."

How to install a micro SD card in your Roku Smart Home camera | Official Roku Support

[AppleGuy]

Ugh!  How horribly short-sighted.  That's a great answer for 1991, but today?  That's insane.

Can you do continuous recording to the cloud or is it just event based?  I don't seem to find Continuous anywhere but the SD card which so intelligently needs to be removed to viewed.

Thanks

[kitnaMae]

Can you do continuous recording to the cloud or is it just event based? 

I'm paying for the Roku subscription and the answer is no... you cannot playback video from there either beyond what event is recorded. Its a ripoff. It's better to buy a no-name brand camera at this point. Roku has seriously dropped the ball on this one. 

@Roku Any plans on changing this? I'm sure everyone would like to playback their video from any timeline via the app on their phone, not scaling the side of their home to retrieve an SD card. 

[AppleGuy]

Thanks for the info.  Looks like the 10 I bought as gifts are going back.

[AppleGuy]

Returned them all as defective.  Poor design.

[Sfjmercado]

That is disgusting. Wyze has the same camera and I can easily scroll through the time line and see events. Who the **bleep** wants to take an SD card out and read it in a computer! lol

i am buying more Wyze and returning this.