Cameras & doorbells

[Monkel78]

I bought an indoor camera, and when it arrived, I unboxed it and plugged it in. It connected immediately worked beautifully. The picture was clear. then I took it to the place where I want to use it, and it would not connect to my net work, saying could not find specific network name. The network signal is strong and many other devices are connected to it including a Roku sound bar, and a 360 camera. I have restarted my router re-downloaded and reinstalled the app, performed the factory reset on the camera all of these things multiple times. I still only get the unable to find specific Network message. I tried chatting with support, and they just ran me through the same procedures I had done multiple times already. Finally, the agent told me it had to be my Internet provider and just basically gave up.

Any help would be appreciated.

[RokuTakashi]

Hi, @Monkel78

Thanks for posting, and welcome to the Roku Community,

We're sorry to hear about the issue you have encountered with your Roku Indoor Camera wherein you're having troubles to connect it with your network connection, and we're here to assist.

If your Roku indoor camera isn't connecting to Wi-Fi, you can try these steps: 

Check your network name 

If your router is dual-band, it might have multiple networks with similar names, like MyNetwork_2.4GHz and MyNetwork_5GHz. Make sure you're connected to the 2.4GHz network.

Test your Wi-Fi range. Use the following steps to check your smart home device's signal quality in the smart home app. If your device has no bars or one bar, try moving or mounting your it closer to your router.

1. Tap Home from the navigation bar
2. Select your device
3. Tap Settings in the corner
4. Select Device info
5. Check the three bars to see the signal quality

Update Wi-Fi settings. If you recently moved, upgraded any network equipment, or changed the network name and/or password, you likely need to update the Wi-Fi settings for your smart home device.

Restart your router 

Unplug your router and plug it back in. 

Reset your camera

To factory reset a Roku indoor camera, you can try these steps:

1. Ensure the camera is plugged in and powered on
2. Press and hold the Setup button for 10 seconds
3. Wait at least 30 seconds for the camera to restart

For more information, you can visit this support article on How to fix Roku Smart Home device offline issues

We hope this works, and let us know if the issue persists so we can assist you further.

Best wishes,
Kash

[CashO]

All this resetting is not the problem. I have the same issues that began 3 or 4 days ago. I can no longer view live feed from my phone app and today can no longer see still shots from events that would have activated the camera. The cameras are in a constant state of trying to connect when you click on any of them. My wifi is fine and my phone is fine. Something else within Roku's app is going on. I now have useless camera security. If anyone has another solution, please post. And don't post the same resetting, uninstalling, turnining off and on, updating garbage. That's not the problem...

[Monkel78]

100% agree. I’ve tried all the resetting uninstalling and restarting suggestions over and over. That is not the problem.

[CashO]

@Monkel78 I'm beginning to wonder if it's a firmware issue. Even though all 3 of my cameras have been updated supposedly. The 2 that have 6.0 firmware no longer work properly, now I can only see events after the fact, still no live activity. The 3rd camera has 3.0 firmware in it and works perfectly. This one I had as an extra and just activated. Upon activation it went through the updating process, but shows 3.0. 🤔

[RokuRiamie-D]

Hi @CashO,

Thanks for posting in the Roku Community!

We are more than willing to help you with your concern about the Roku Smart Home cameras that are not working with the live stream.

If you have the firmware version: 6.1.29 I suggest you try these steps:

1. On the desired camera live stream page tap the "more" button
2. Tap the button "Power On" to turn the camera off
3. Tap the "Power" button to turn the camera back on.

This should allow the live stream to work again. If the issue is persistent please let us know.

Regards,
Riamie

[CashO]

The cameras have firmware 6.0. This solution does not work for me. 

[TimTheMadDog]

Hi there ! 
     I don’t know about your modem and cable company but there’s no 2 GHz and 5 GHz on my cable system 🤷‍♂️ I know you did everything you could but when I called my cable company to figure out what was 2ghz and what was 5ghz they told me there is no 2ghz ! Now I’m baffled because I never came up against this so I  politely asked, Well what am I suppose to do to hook my Roku Indoor SE Cameras up because it says they don’t work on 5ghz ? 
     What you have to do the woman replied is to call us up and let us know you are hooking them up and we have to shut down your 5ghz and you’ll have 2ghz for about 10 to 12 minutes to hook up your cameras then we switch it back to 5ghz. Uhm I said I don’t think I’m that fast cause I just received them and I’m learning as I go. That’s no problem just call us back and we can shut the 5ghz down again for 10 to 12 minutes again as many times as need be for you to hook up your system.
       I don’t know if this situation will exactly pertain to your problem but I’m also writing it for other people in mind if they’re not computer, router etc. savy like me so maybe It might keep them from going out of their minds trying to get the cameras to work like I was trying.  

Good Luck !

Tim “The Mad Dog” Riley

[CashO]

@TimTheMadDog Yes alot of people are having this same problem. I cannot answer to your particular situation, but I have TMobile Home Internet and I was able to switch all my cameras to the 2Ghz band. It did not matter because it still does not fix the problem. With one of the cameras, I had been on the 5Ghz bandwidth for a year, with no problems. I am beyond mad at this point.

[RokuRiamie-D]

Hi @CashO,

Thank you for your response!

We're following up to see if you're still experiencing issues with the live stream on your Roku Indoor camera. If you are, could you please provide us with more details about the problem? Specifically:

• What happens when you try to open the live stream on your Roku Indoor camera?
• Are you encountering any error codes or messages that could help us better understand the situation?
• Did you receive an update prior to this issue started?

Your input will be very helpful for us to look closely at this issue.

Regards,
Riamie