My indoor camera all of a sudden stopped recording. There are no events to look back at.
I'm having the same issue. While troubleshooting the problem, I discovered motion notifications were off and no option to turn back on. The toggle switch was greyed out.
Your post is much appreciated,
Thank you for reaching out to us about the issue with Smart Home. We're pleased to assist.
We would be happy to investigate further, but we need further details. Can you please provide us with the following information:
In the smart home app
With each Roku home monitoring device, camera, video doorbell, bulb, plug, and light strip, you can use the steps below to find your MAC address in the Roku Smart Home app for iOS® and Android™.
Once we have this information, we can pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.
Thanks,
Arjiemar
I am having the same issues on both inside camera.
MAC- 7C67AB0F5752
MAC- 7C67AB0F256C
mcintosh5032@gmail.com
both are indoor camera se
Currently having the same issue ive tried everything no events are recording
Same issue. One of my indoor cameras not recording.
Device Info:
indoor camera
MAC 7C67AB20304F
firmware version 3.0.2.7095
plugin version 2.31.1
#indoorcamera #notrecording
Hi @mcintosh5032,
Thank you for posting here in the Roku Community!
We understand you're having a problem with the Roku indoor camera. We're happy to assist you. Please make sure that you have a subscription for your Roku camera. To learn more, view our support article: How to Manage a Roku Smart Home Subscription for Doorbells and Cameras.
Let us know how it goes.
Kind regards,
John
Thank you for updating us here in the Roku Community!
We will be more than happy to assist you with your Roku indoor camera not recording. Please try these troubleshooting steps below:
If the problem still continues, please keep us posted.
All the best,
John
One of my indoor camera stopped recording events. All setting are the same on both camera's. I have tried everything recommended and nothing has worked. Would really like to get this problem solved.
Hi @BushYorFace,
A warm greeting from the Roku Community!
Thanks for bringing this to our attention. No worries; we'd be more than willing to find you the best resolution possible.
For clarification, what kind of Roku Smart Home subscription do you currently have? Do you have a Roku Smart Home subscription for each of your Roku Smart Home Cameras?
With more detailed information, we will be able to assist you further.
All the best,
Chel