Cameras & doorbells

Discover how to use Roku cameras and doorbells in your home. Join the community discussion for installation tips, troubleshooting, resources, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
OdusRoot
Reel Rookie

I keep getting error %s Failed to update device list.

Jump to solution

I keep getting "I keep getting error %s Failed to update device list." when I try to add my camera. I have rebooted my phone, uninstalled , reinstalled the app, signed in/out, and nothing seems to work.#Android #RazrPhone #OutDoorCameraSe

0 Kudos
1 Solution

Accepted Solutions
RokuArjiemar
Community Moderator
Community Moderator

Re: I keep getting error %s Failed to update device list.

Jump to solution

Hello! @OdusRoot,

Thank you for your message in the Roku Community!

We understand your frustration with the update errors. We're here to help and support you.

Errors may be caused by a temporary drop or slowdown in the network connection. Use the steps below to refresh the connection to your smart home devices.

If you see an offline error when trying to view your smart home camera or doorbell live stream, tap the Refresh icon. 

 Restart the app

Restart the smart home app on your mobile device using the following instructions.

  1. Close the app on your mobile device
    • iOS®: Swipe up (or double tap the Home button on older devices) and then swipe the app to close it
    • Android: Swipe up (or press the Recents button on older devices) and then swipe the app to close it
  2. Re-launch the smart home app and try again

Troubleshoot your internet connection

If your smart home device uses a wired Ethernet connection, verify the Ethernet cable is firmly connected.

If your smart home device connects to your wireless network, check the Wi-Fi connection using the suggestions below.

  • Check your internet connection. Open a web browser on your mobile device and visit a public website such as www.roku.com. If this fails, check with your internet service provider (ISP) to inquire about an outage, or contact them directly. If they are not aware of an outage, try restarting and then resetting your Wi-Fi router* and modem.
  • Test your Wi-Fi range. Use the following steps to check your smart home device's signal quality in the smart home app. If your device has no bars or one bar, try moving or mounting your it closer to your router.
      1. Tap Home from the navigation bar
      2.  
         
        Select your device
      3. Tap Settings in the corner
      4. Select Device info
      5. Check the three bars to see the signal quality 
  • Update Wi-Fi settings. If you recently moved, upgraded any network equipment, or changed the network name and/or password, you likely need to update the Wi-Fi settings for your smart home device.

Check the app for updates

Make sure the app is running the latest version by visiting your app store.

  • iOS: Open the App Store® on your iOS device and search for "Roku Smart Home mobile app", or visit the online App Store and download the latest version.
  • Android: Open the Google Play store on your Android device and search for "Roku Smart Home mobile app", or visit the online Google Play store and download the latest version.

If you were not able to resolve your issue, please proceed with the following steps here.

Please keep us updated on any findings, and we will gladly continue to assist you. We are looking forward to your response.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator

View solution in original post

2 REPLIES 2
RokuArjiemar
Community Moderator
Community Moderator

Re: I keep getting error %s Failed to update device list.

Jump to solution

Hello! @OdusRoot,

Thank you for your message in the Roku Community!

We understand your frustration with the update errors. We're here to help and support you.

Errors may be caused by a temporary drop or slowdown in the network connection. Use the steps below to refresh the connection to your smart home devices.

If you see an offline error when trying to view your smart home camera or doorbell live stream, tap the Refresh icon. 

 Restart the app

Restart the smart home app on your mobile device using the following instructions.

  1. Close the app on your mobile device
    • iOS®: Swipe up (or double tap the Home button on older devices) and then swipe the app to close it
    • Android: Swipe up (or press the Recents button on older devices) and then swipe the app to close it
  2. Re-launch the smart home app and try again

Troubleshoot your internet connection

If your smart home device uses a wired Ethernet connection, verify the Ethernet cable is firmly connected.

If your smart home device connects to your wireless network, check the Wi-Fi connection using the suggestions below.

  • Check your internet connection. Open a web browser on your mobile device and visit a public website such as www.roku.com. If this fails, check with your internet service provider (ISP) to inquire about an outage, or contact them directly. If they are not aware of an outage, try restarting and then resetting your Wi-Fi router* and modem.
  • Test your Wi-Fi range. Use the following steps to check your smart home device's signal quality in the smart home app. If your device has no bars or one bar, try moving or mounting your it closer to your router.
      1. Tap Home from the navigation bar
      2.  
         
        Select your device
      3. Tap Settings in the corner
      4. Select Device info
      5. Check the three bars to see the signal quality 
  • Update Wi-Fi settings. If you recently moved, upgraded any network equipment, or changed the network name and/or password, you likely need to update the Wi-Fi settings for your smart home device.

Check the app for updates

Make sure the app is running the latest version by visiting your app store.

  • iOS: Open the App Store® on your iOS device and search for "Roku Smart Home mobile app", or visit the online App Store and download the latest version.
  • Android: Open the Google Play store on your Android device and search for "Roku Smart Home mobile app", or visit the online Google Play store and download the latest version.

If you were not able to resolve your issue, please proceed with the following steps here.

Please keep us updated on any findings, and we will gladly continue to assist you. We are looking forward to your response.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator
OdusRoot
Reel Rookie

Re: I keep getting error %s Failed to update device list.

Jump to solution

I did everything as instructed, but it did not work. I believe its the app itself,because a %s is a bad array that updates the list of devices. I downloaded it on another device and received the same error.

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.