Cameras & doorbells

[SalC]

When I got my 360 camera it was working great and after a few weeks it just keeps going offline. I have did a factory reset multiple times, I tried putting it as close to my WiFi modem as possible, I’ve unplugged my modem and plugged it back in, and I’ve tried unplugging it for 10 seconds then plugging it back it and it only goes back online for maybe an hour then immediately go back offline. I also have a outdoor door bell but I never have any issues with that only the 360 cam could someone please provide a fix.

[RokuRiamie-D]

Hi @SalC,

Welcome to the Roku Community!

We saw your post about your Roku Camera 360 going offline. We're here to help you with this issue! Thanks for sharing the troubleshooting steps you’ve already tried.

Please try these troubleshooting steps and see if this will work for you.

1. Ensure your Roku Smart Home app and camera are running the latest version.
2. Test your Wi-Fi range.
   > Tap the Home screen icon in the Roku Smart Home app from the navigation bar
   > Select your device
   > Tap the Settings icon in the Roku Smart Home app in the corner
   > Select Device info
   > Check the three bars icon to see the signal quality
   > If your device has no bars or one bar, try moving or mounting it closer to your router.

For reference, please visit our Roku Support article: How to fix Roku Smart Home device offline issues

If the issue persists, please let us know.

Thanks,
Riamie