Cameras & doorbells

[OdusRoot]

I keep getting "I keep getting error %s Failed to update device list." when I try to add my camera. I have rebooted my phone, uninstalled , reinstalled the app, signed in/out, and nothing seems to work.#Android #RazrPhone #OutDoorCameraSe

[RokuArjiemar · Accepted solution]

Hello! @OdusRoot,

Thank you for your message in the Roku Community!

We understand your frustration with the update errors. We're here to help and support you.

Errors may be caused by a temporary drop or slowdown in the network connection. Use the steps below to refresh the connection to your smart home devices.

If you see an offline error when trying to view your smart home camera or doorbell live stream, tap the Refresh icon. 

 Restart the app

Restart the smart home app on your mobile device using the following instructions.

1. Close the app on your mobile device
   • iOS^®: Swipe up (or double tap the Home button on older devices) and then swipe the app to close it
   • Android^™: Swipe up (or press the Recents button on older devices) and then swipe the app to close it
2. Re-launch the smart home app and try again

Troubleshoot your internet connection

If your smart home device uses a wired Ethernet connection, verify the Ethernet cable is firmly connected.

If your smart home device connects to your wireless network, check the Wi-Fi connection using the suggestions below.

• Check your internet connection. Open a web browser on your mobile device and visit a public website such as www.roku.com. If this fails, check with your internet service provider (ISP) to inquire about an outage, or contact them directly. If they are not aware of an outage, try restarting and then resetting your Wi-Fi router* and modem.
• Test your Wi-Fi range. Use the following steps to check your smart home device's signal quality in the smart home app. If your device has no bars or one bar, try moving or mounting your it closer to your router.
  • 1. Tap Home from the navigation bar
    2.   Select your device
    3. Tap Settings in the corner
    4. Select Device info
    5. Check the three bars to see the signal quality 
• Update Wi-Fi settings. If you recently moved, upgraded any network equipment, or changed the network name and/or password, you likely need to update the Wi-Fi settings for your smart home device.

Check the app for updates

Make sure the app is running the latest version by visiting your app store.

• iOS: Open the App Store^® on your iOS device and search for "Roku Smart Home mobile app", or visit the online App Store and download the latest version.
• Android: Open the Google Play^™ store on your Android device and search for "Roku Smart Home mobile app", or visit the online Google Play store and download the latest version.

If you were not able to resolve your issue, please proceed with the following steps here.

Please keep us updated on any findings, and we will gladly continue to assist you. We are looking forward to your response.

Thanks,
Arjiemar

[OdusRoot]

I did everything as instructed, but it did not work. I believe its the app itself,because a %s is a bad array that updates the list of devices. I downloaded it on another device and received the same error.

[Celesta63]

Having the same problem, all cameras were working fine and have not found a solution.

[RokuRiamie-D · Accepted solution]

Hi @Celesta63,

Thanks for your first post in the Roku Community!

We appreciate you letting us know that all of your Roku cameras are getting an error message: "Failed to update device list." We would be more than willing to assist you with this.

Please try the following troubleshooting steps below and see if it works for you.

• Restart your router and modem by unplugging it from the power source.
• Uninstall and reinstall the Roku Smart Home app
• Restart your mobile device
• Try using another mobile device, install the Roku Smart Home app, and use the same Roku credential.

Please let us know if the issue persists, we would be more than willing to assists.

Regards,
Riamie