Cameras & doorbells

[monty643]

after extensive search through online forums. i have come to the conclusion that roku is just a greedy, incompetent, failure of a company. we sit here today in ruin with no remedy to there disastrous software update that has caused total destruction of what once was. i ask any and all to express these concerns with as much urgency possible to thee. raise he11 and do not surrender to the lies that is our fault. we are obligated to a fix with compensation. we demand answers!!!!!!!

[reptem1970]

I hope they fix it soon....

[SteveSmith1]

Yep. The app doesn't work anymore. All 3 of my cameras just say "offline." Tech support tells me to do the same thing over and over again with no results. It's the app. They should let us go back to an earlier version. Everything worked great before. I've tried everything. Same thing. All cameras are "offline."

[RedDragoon001]

Im not sure what this update is about, but it messed up my cameras bad. Connectivity issues, doesn’t record, etc.

[reptem1970]

Please FIX Firmware version : 6.0.0 build 32-FD and App Version : 3.0.0 (281)

On Android mobile app since update over a week ago there are many issues with cloud, connectivity, alerts, stability, and smart home subscriptions. There were glitches before the App changed and this new firmware was released, but now the cameras are horrible. There are tons of complaints from other members signing up on these forums after the new update suggesting it's widespread. None of the usual troubleshooting steps resolve any of the issues and this needs to be fixed by either rolling back the updates or creating software fixes immediately.

I've been a smart home subscriber for over a year and recently renewed my subscription in June and my security cameras are completely useless now. for over a week! Indoor and outdoor, all wired. The cameras when working, will not allow you to turn of motion and save it in the notifications, and constantly send vehicle notifications when they are turned off. They disconnect all the time, some cameras need to be turned on off and on again through the app just to get a live feed, then disconnect again. There are many more problems that are going on, including with live streaming through Roku devices, and it's because of these updates. Everyone's safety and security is at risk during this time period and it needs to be addressed ASAP. *There is another thread about this but the title is misspelled*

[RokuJohnB]

Hi Community users,

Thanks for keeping us posted!

We apologize for the inconvenience and would like to gather more details regarding this issue you had with the Roku cameras. Can you please provide the following information below?

• Affected devices
• Log ID: From the camera, go to settings gear > support > submit log
• Firmware version

Once we have this information, we can pass it along to the appropriate Roku team, which will investigate further.

Thanks,
John

[Jsalmon22]

Nothing but issues. No sound when recording.  The audio is even more distorted than it was before. It now says live instead of HD.  And it’s impossible to contact somebody or get a resolution.  I expected better from Roku  

[Jsalmon22]

And good luck, trying to find a resolution through customer service. Nothing but issues since the update. Nor does anyone have the extra time to try and find someone to help you with it.  Very frustrating. 

[Jsalmon22]

People have been complaining for days. I don’t know if you think everybody is just incompetent as to keep posting the same directions that are obviously not working.  Yes, everybody has their record sound button on and yet still no sound. Everyone has their record button yet still no record.  The responses from Roku are absolutely ridiculous and borderline demeaning. I will be canceling everything affiliated with you guys today.  

[zrussell97]

After new update firmware 6.0.0 32 build FD my one camera stopped all together but this one not sending or saving to cloud and most of the feature that was able to me like a week ago is not able to me now after the update the connection is bad and few other problems after this update.