Account, payments & subscriptions

[Christyd0321]

I have tried 5 times to get into my acct. It keeps telling me something is wrong. When I try to change pw they never send a code. I need help to cancel please. I lost my job and can’t pay anymore

[RokuReynan-L · Accepted solution]

Hi, @Christyd0321.

Welcome to the Roku Community!

We see that you're having an issue canceling your subscription. No worries, we're here to help.

You may also cancel your subscription through your streaming player:

1. Press the Home  button  on your Roku remote.
2. From the Home screen, use the arrow buttons on your remote to hover over and highlight the app whose subscription you want to cancel.
3. Press the Star button  on your remote.
4. Select Manage subscription to view the renewal date and access additional options. If you don't see this option, your subscription is not managed through Roku.
5. To cancel a subscription, select Turn off auto-renew. Your subscription will now only be active until the end of its billing cycle.
   

Furthermore, you may also visit this support article on how to manage or cancel subscriptions through Roku

We hope you find this information helpful.

Thanks,
Reynan