I have tried 5 times to get into my acct. It keeps telling me something is wrong. When I try to change pw they never send a code. I need help to cancel please. I lost my job and can’t pay anymore
Hi, @Christyd0321.
Welcome to the Roku Community!
We see that you're having an issue canceling your subscription. No worries, we're here to help.
You may also cancel your subscription through your streaming player:
Furthermore, you may also visit this support article on how to manage or cancel subscriptions through Roku
We hope you find this information helpful.
Thanks,
Reynan
I want to cancel ruku chennal becsuse my kid hit something wrong
yes
See the instructions provided by the moderators in this post on how to access/manage your subscriptions.
I suggest setting up a pin for purchases on the device to prevent accidental purchases.
Cancel
@Nyi, you can't cancel anything here and "The Roku Channel" app can't be canceled at all. Remove it if you don't want it and set up parental controls.
How to block content using parental controls | Official Roku Support
This is basically a user forum, so you would need to follow the instructions provided by the moderators here to address your subscription issues.
Welcome to the Roku Community! @Nyi,
I understand that you have made an accidental purchase on your account. To resolve this issue, please follow these steps:
Please visit our support page to cancel a subscription and create your Roku PIN for further assistance. Consider setting up a PIN to prevent unauthorized users in your home from making purchases from the Roku Channel Store. If you have any additional questions, feel free to let us know.
Thanks,
The Roku Community Team