Account, payments & subscriptions

[Christyd0321]

I have tried 5 times to get into my acct. It keeps telling me something is wrong. When I try to change pw they never send a code. I need help to cancel please. I lost my job and can’t pay anymore

[RokuReynan-L · Accepted solution]

Hi, @Christyd0321.

Welcome to the Roku Community!

We see that you're having an issue canceling your subscription. No worries, we're here to help.

You may also cancel your subscription through your streaming player:

1. Press the Home  button  on your Roku remote.
2. From the Home screen, use the arrow buttons on your remote to hover over and highlight the app whose subscription you want to cancel.
3. Press the Star button  on your remote.
4. Select Manage subscription to view the renewal date and access additional options. If you don't see this option, your subscription is not managed through Roku.
5. To cancel a subscription, select Turn off auto-renew. Your subscription will now only be active until the end of its billing cycle.
   

Furthermore, you may also visit this support article on how to manage or cancel subscriptions through Roku

We hope you find this information helpful.

Thanks,
Reynan

[Nyi]

I want to cancel ruku chennal becsuse my kid hit something wrong

[Nyi]

yes

[JWS9518]

See the instructions provided by the moderators in this post on how to access/manage your subscriptions.

I suggest setting up a pin for purchases on the device to prevent accidental purchases.

[Nyi]

Cancel

[renojim]

@Nyi, you can't cancel anything here and "The Roku Channel" app can't be canceled at all.  Remove it if you don't want it and set up parental controls.

How to block content using parental controls | Official Roku Support

[JWS9518]

@Nyi 

This is basically a user forum, so you would need to follow the instructions provided by the moderators here to address your subscription issues.

[RokuRhea-V]

Welcome to the Roku Community! @Nyi,
I understand that you have made an accidental purchase on your account. To resolve this issue, please follow these steps:

1. Visit my.roku.com.
2. Sign in to your Roku account and navigate to the Subscriptions section.
3. Under Active Subscriptions, select the subscription you want to cancel and click “Turn off auto-renew.” You can still access your subscription until the end of your current billing cycle.

Please visit our support page to cancel a subscription and create your Roku PIN for further assistance. Consider setting up a PIN to prevent unauthorized users in your home from making purchases from the Roku Channel Store. If you have any additional questions, feel free to let us know.

Thanks,  

The Roku Community Team