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RoyaYaz
Level 7

how to cancel subscription for a free trial channel before it starts to charge me?

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Hi,

I signed up for free trial of Apple TV on December, which would give me 3 months of free subscription before it automatically subscribe me.

I binge watched the 3 series I was interested in and now, I am not interested to keep the channel. I want to make sure that in about 2 months, I won't be charged for subscription. I went to "manage subscription" and it tells me the following:

"Active Subscriptions

You don't have any active subscriptions or free trials."
 
 
So, as I am still able to watch this channel, which means I still have the free trial, while Roku tells me I don't have any free trials.
 
How do I guarantee I won't be charged for Apple TV subscription?
 
Thanks,
Roya
 
 
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RokuKariza-D
Roku Employee
Roku Employee

Re: how to cancel subscription for a free trial channel before it starts to charge me?

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Hello @RoyaYaz

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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4 REPLIES 4
RokuKariza-D
Roku Employee
Roku Employee

Re: how to cancel subscription for a free trial channel before it starts to charge me?

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Hello @RoyaYaz

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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HDMIGuy
Level 14

Re: how to cancel subscription for a free trial channel before it starts to charge me?

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@RoyaYaz Since you have checked your subscriptions and you don't have any in your Roku account you likely signed up somewhere else.  I would login to your Apple + account and see if you have an option to cancel or unsubscribe there.

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RoyaYaz
Level 7

Re: how to cancel subscription for a free trial channel before it starts to charge me?

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Hi HDMIGuy,

Thanks for reply.

The free trial offer was for Roku owners and I did it on my Roku ultra. When I started the free trial of Apple TV on my Roku ultra, the agreement stated that once the 3-month trial is over, it is will automatically subscribe me. I just wanted to make sure that that won't happen.

But I will check my Apple account, just in case. Thanks for your suggestion.

Roya

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RoyaYaz
Level 7

Re: how to cancel subscription for a free trial channel before it starts to charge me?

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Hi Kariza,

 

Thanks for your suggestion.

But that is exactly what I did. I logged on to my Roku account, and used "manage my subscription" and that is how I got to the page that tells me I don't have any subscription or free trials.

Best regards,

Roya

 

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