Account, payments & subscriptions

[RoyaYaz]

Hi,

I signed up for free trial of Apple TV on December, which would give me 3 months of free subscription before it automatically subscribe me.

I binge watched the 3 series I was interested in and now, I am not interested to keep the channel. I want to make sure that in about 2 months, I won't be charged for subscription. I went to "manage subscription" and it tells me the following:

"Active Subscriptions

You don't have any active subscriptions or free trials."

So, as I am still able to watch this channel, which means I still have the free trial, while Roku tells me I don't have any free trials.

How do I guarantee I won't be charged for Apple TV subscription?

Thanks,

Roya

[RokuKariza-D · Accepted solution]

Hello @RoyaYaz

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

All the best,
Kariza

[HDMIGuy]

@RoyaYaz Since you have checked your subscriptions and you don't have any in your Roku account you likely signed up somewhere else.  I would login to your Apple + account and see if you have an option to cancel or unsubscribe there.

[RoyaYaz]

Hi HDMIGuy,

Thanks for reply.

The free trial offer was for Roku owners and I did it on my Roku ultra. When I started the free trial of Apple TV on my Roku ultra, the agreement stated that once the 3-month trial is over, it is will automatically subscribe me. I just wanted to make sure that that won't happen.

But I will check my Apple account, just in case. Thanks for your suggestion.

Roya

[RoyaYaz]

Hi Kariza,

Thanks for your suggestion.

But that is exactly what I did. I logged on to my Roku account, and used "manage my subscription" and that is how I got to the page that tells me I don't have any subscription or free trials.

Best regards,

Roya