Account, payments & subscriptions

[becca7]

I canceled my subscription after several days due to really bad device issues with no resolution.. When will I get a refund?? Or do I have to dispute all charges on my card??

[RokuDanny-R · Accepted solution]

@becca7

Thanks for the inquiry.

For account and billing related issues, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.


Thanks,
Danny

[becca7]

I'm on phone now with roku on hold...

[HDMIGuy]

@becca7 What are you attempting to get a refund for, the purchase price of the device or a cancelled subscription.  If it is a subscription almost all subscriptions are nonrefundable.  Good luck.

[crowinfocus]

This is the ONLY way I have found to contact an agent!

I canceled my PARAMOUNT free trial and received a notice of that cancellation, BUT my bank account was charged for a month service. 

How do I get a refund?

Thank You.

[RokuKariza-D]

Hi @crowinfocus 

Thanks for the post.

As previously mentioned in this thread, for account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

We appreciate your understanding.

All the best,
Kariza

[crowinfocus]

Is ANYONE affiliated with ROKU reading this? If so, please contact me as every other attempt I have made to rectify this situation has failed.

Thank you.